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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details


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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Talent Management category

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SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

Up 1
Since last award

82 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
68%
Conflict Resolution:
80%
Strategy & Innovation:
86%
Service Experience:
85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

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10% Negative
14% Neutral
76% Positive

Pros

  • Security Protects
  • Respectful
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 81

Collaboration

83

Career Pathing

83

Compensation Management

83

Talent Acquisition

83

Wellness

82

Employee Engagement

81

Onboarding Offboarding

81

Performance Management

80

Rewards Recognition

80

Learning and Development

80

Succession Planning

78

Vendor Capability Ratings

Average 77

Business Value Created

81

Vendor Support

80

Breadth of Features

80

Ease of Data Integration

78

Ease of IT Administration

77

Quality of Features

77

Availability and Quality of Training

76

Ease of Implementation

75

Usability and Intuitiveness

75

Ease of Customization

75

Product Strategy and Rate of Improvement

74

SAP SuccessFactors HCM Reviews

Soban R.

  • Role: Human Resources
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Beast software for human resources services

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Variety of features, easy to use, easy to integrate

What is your favorite aspect of this product?

Organization chart, job requisition, interview central, position creation, offer approval form, onboarding, performance management, and learning and development

What do you dislike most about this product?

Sometimes it takes time to modify the features you are proposing

What recommendations would you give to someone considering this product?

If you are looking for software that provides comprehensive human resources services, such as talent solutions, core HR, collaboration tools, and workforce analytics, then you should choose this software.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Tiffany C.

  • Role: Human Resources
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Pricing is great and ideal for smaller companies

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I would say the breadth of features for only having a small piece of the pie. We used it only for performance/talent management areas, versus as a whole HCM system. We were impressed from that angle.

What is your favorite aspect of this product?

I believe it has the potential to be a great product for small companies looking to automate the difficulty of performance management into a system.

What do you dislike most about this product?

I think it is extremely difficult to learn because it is not intuitive. Thankfully, they have a great team available to help, but the first year of implementing it was definitely challenging compared to other systems I have used. With that being said, I would still give it a chance now that I've had some experience with it, but they can definitely improve their look and feel to be more conducive to learning.

What recommendations would you give to someone considering this product?

If you are a smaller org and have the time to really dive into the capabilities, this is a great product. If you have more trouble learning systems, SAP might not be the best option if you don't have the bandwidth to train and really dig deep on the backend setup.

Pros

  • Effective Service
  • Saves Time
  • Fair
  • Performance Enhancing

Dr.S M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2025

“Comprehensive HR powerhouse with deep features—bu

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Unified Cloud Suite: Offers an end-to-end HCM solution integrating core HR, payroll, talent, learning, and analytics in a single platform. Global Reach: Supports localization in 100+ countries with multi-language and compliance features for global enterprises. Deep SAP Integration: Seamlessly connects with SAP S/4HANA and other SAP tools for enterprise-wide data flow and efficiency. AI-Driven Insights: Provides advanced analytics and predictive intelligence for smarter workforce and talent decisions.

What is your favorite aspect of this product?

Comprehensive integration across all HR functions, from recruitment to performance management. AI-driven analytics that deliver powerful insights for workforce planning and decision-making. Cloud-based platform ensures scalability, security, and real-time updates. Unified interface that enhances the overall employee and HR experience. Strong global capabilities supporting multi-location and multi-language operations.

What do you dislike most about this product?

* The initial setup and configuration process can be complex and time-consuming. * User interface feels less intuitive compared to some modern HR tools. * Customization options are limited without technical or SAP consultant support. * Occasional lag or performance issues when handling large amounts of data. * Licensing and implementation costs can be high for smaller organizations.

What recommendations would you give to someone considering this product?

* Clearly define your HR and business goals before implementation to tailor modules effectively. * Invest in proper training and onboarding for HR teams to maximize platform efficiency. * Utilize SAP’s integration with other systems like S/4HANA for a seamless enterprise experience. * Start with core modules and expand gradually based on organizational needs. * Partner with an experienced SAP consultant to ensure smooth deployment and customization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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