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SAP

SAP SuccessFactors HCM

Composite Score

7.3 /10

CX Score

7.5 /10

54 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Talent Management category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

13% Negative

11% Neutral

76% Positive

Pros

Security Protects
Enables Productivity
Respectful
Helps Innovate

Cons

Under Delivered

Feature Ratings

Average 79

Talent Acquisition

Employee Engagement

Career Pathing

Compensation Management

Learning and Development

Wellness

Collaboration

Performance Management

Onboarding Offboarding

Rewards Recognition

Succession Planning

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

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View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Soban R.

Role: Human Resources
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Beast software for human resources services

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Variety of features, easy to use, easy to integrate

What is your favorite aspect of this product?

Organization chart, job requisition, interview central, position creation, offer approval form, onboarding, performance management, and learning and development

What do you dislike most about this product?

Sometimes it takes time to modify the features you are proposing

What recommendations would you give to someone considering this product?

If you are looking for software that provides comprehensive human resources services, such as talent solutions, core HR, collaboration tools, and workforce analytics, then you should choose this software.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Tiffany C.

Role: Human Resources
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Pricing is great and ideal for smaller companies

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I would say the breadth of features for only having a small piece of the pie. We used it only for performance/talent management areas, versus as a whole HCM system. We were impressed from that angle.

What is your favorite aspect of this product?

I believe it has the potential to be a great product for small companies looking to automate the difficulty of performance management into a system.

What do you dislike most about this product?

I think it is extremely difficult to learn because it is not intuitive. Thankfully, they have a great team available to help, but the first year of implementing it was definitely challenging compared to other systems I have used. With that being said, I would still give it a chance now that I've had some experience with it, but they can definitely improve their look and feel to be more conducive to learning.

What recommendations would you give to someone considering this product?

If you are a smaller org and have the time to really dive into the capabilities, this is a great product. If you have more trouble learning systems, SAP might not be the best option if you don't have the bandwidth to train and really dig deep on the backend setup.

Pros

Effective Service
Saves Time
Fair
Performance Enhancing

PIYUSH A.

Role: Information Technology
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Excellent product for HR module.

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

First for, SAP product is always trustable and all functionality are meet which we required.

What is your favorite aspect of this product?

- Easy to use, no documentation required to run. - Like most, since mobile application is available we can take action through our cell phone. - All the features required for HR module are available. - Faster than other app.

What do you dislike most about this product?

There is no dislike from my end.

What recommendations would you give to someone considering this product?

I highly recommend everyone to use this software for HR module.

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Vendor's Interest First
Under Delivered
Less Transparent

How We Deliver

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

Awards & Recognition

SAP SuccessFactors HCM Ratings

83 Likeliness to Recommend

1 Since last award

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Career Pathing Ability to map and communicate standard employee career paths.

Compensation Management Software provides ability to track and measure employee compensation

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Wellness Ability to track and manage employee wellness programs and their usage

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Succession Planning Software contains employee succession planning functionality.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

SAP SuccessFactors HCM Reviews

Soban R.

Beast software for human resources services

Likeliness to Recommend

Pros

Tiffany C.

Pricing is great and ideal for smaller companies

Likeliness to Recommend

Pros

PIYUSH A.

Excellent product for HR module.

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

1
Since last award

Feature Ratings

Talent Acquisition

Employee Engagement

Career Pathing

Compensation Management

Learning and Development

Wellness

Collaboration

Performance Management

Onboarding Offboarding

Rewards Recognition

Succession Planning

Vendor Capability Ratings

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation