What is SAP SuccessFactors HCM?
SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
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96 Plan to Renew
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82 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 68%
- Conflict Resolution:
- 80%
- Strategy & Innovation:
- 86%
- Service Experience:
- 85%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP SuccessFactors HCM?
Pros
- Security Protects
- Respectful
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Career Pathing
Compensation Management
Talent Acquisition
Wellness
Employee Engagement
Onboarding Offboarding
Performance Management
Rewards Recognition
Learning and Development
Succession Planning
Vendor Capability Ratings
Business Value Created
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Talent Acquisition Suites
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Human Capital Management - Enterprise
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Internal Talent Marketplace
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SAP SuccessFactors HCM Reviews
Soban R.
- Role: Human Resources
- Industry: Engineering
- Involvement: End User of Application
Submitted Oct 2024
Beast software for human resources services
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
Variety of features, easy to use, easy to integrate
What is your favorite aspect of this product?
Organization chart, job requisition, interview central, position creation, offer approval form, onboarding, performance management, and learning and development
What do you dislike most about this product?
Sometimes it takes time to modify the features you are proposing
What recommendations would you give to someone considering this product?
If you are looking for software that provides comprehensive human resources services, such as talent solutions, core HR, collaboration tools, and workforce analytics, then you should choose this software.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
Tiffany C.
- Role: Human Resources
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Feb 2024
Pricing is great and ideal for smaller companies
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
I would say the breadth of features for only having a small piece of the pie. We used it only for performance/talent management areas, versus as a whole HCM system. We were impressed from that angle.
What is your favorite aspect of this product?
I believe it has the potential to be a great product for small companies looking to automate the difficulty of performance management into a system.
What do you dislike most about this product?
I think it is extremely difficult to learn because it is not intuitive. Thankfully, they have a great team available to help, but the first year of implementing it was definitely challenging compared to other systems I have used. With that being said, I would still give it a chance now that I've had some experience with it, but they can definitely improve their look and feel to be more conducive to learning.
What recommendations would you give to someone considering this product?
If you are a smaller org and have the time to really dive into the capabilities, this is a great product. If you have more trouble learning systems, SAP might not be the best option if you don't have the bandwidth to train and really dig deep on the backend setup.
Pros
- Effective Service
- Saves Time
- Fair
- Performance Enhancing
Dr.S M.
- Role: Student Academic
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2025
“Comprehensive HR powerhouse with deep features—bu
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
Unified Cloud Suite: Offers an end-to-end HCM solution integrating core HR, payroll, talent, learning, and analytics in a single platform. Global Reach: Supports localization in 100+ countries with multi-language and compliance features for global enterprises. Deep SAP Integration: Seamlessly connects with SAP S/4HANA and other SAP tools for enterprise-wide data flow and efficiency. AI-Driven Insights: Provides advanced analytics and predictive intelligence for smarter workforce and talent decisions.
What is your favorite aspect of this product?
Comprehensive integration across all HR functions, from recruitment to performance management. AI-driven analytics that deliver powerful insights for workforce planning and decision-making. Cloud-based platform ensures scalability, security, and real-time updates. Unified interface that enhances the overall employee and HR experience. Strong global capabilities supporting multi-location and multi-language operations.
What do you dislike most about this product?
* The initial setup and configuration process can be complex and time-consuming. * User interface feels less intuitive compared to some modern HR tools. * Customization options are limited without technical or SAP consultant support. * Occasional lag or performance issues when handling large amounts of data. * Licensing and implementation costs can be high for smaller organizations.
What recommendations would you give to someone considering this product?
* Clearly define your HR and business goals before implementation to tailor modules effectively. * Invest in proper training and onboarding for HR teams to maximize platform efficiency. * Utilize SAP’s integration with other systems like S/4HANA for a seamless enterprise experience. * Start with core modules and expand gradually based on organizational needs. * Partner with an experienced SAP consultant to ensure smooth deployment and customization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing