Rippling Customer Reviews 2024

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Rippling

8.6 /10

23 Reviews Write a Review

What is Rippling?

Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing companies to focus on growth. Experience the power of unified management with Rippling today.

Company Details

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Awards & Recognition

Rippling won the following awards in the Workforce Management - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

Rippling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Rippling.

95 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Rippling?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Time Capture Virtual

Attendance Management and Policies

Labor Costing and Splitting

Time Capture Physical

Workforce Scheduling

Shift Management

Workforce Dashboards and Reporting

Rate Policies

Absence Management

Workforce Planning and Forecasting

Staffing

Vendor Capability Ratings

Average 83

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Also Featured in...

Payroll

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Human Capital Management - Midmarket

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Benefits Administration

Translation missing: en.product_page.ratings.score 8.6

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Rippling Reviews

Samson M.

Role: Vendor Management
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Rippling from other similar products?

This system is so easy to use Best in class HR platform Rippling ITCloud is fantastic I really enjoy the features, integrations and UI.

What is your favorite aspect of this product?

I LOVE that Rippling has all of my benefits information in one easily accessible and easy-to-use interface. It has really cut down on the confusion and obfuscation of past benefits experiences.

What do you dislike most about this product?

Customer service

What recommendations would you give to someone considering this product?

please create a clear BRD document and then reach out Rippling team

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Deborah Z.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Features are average.

Likeliness to Recommend

8 /10

What differentiates Rippling from other similar products?

Rippling doesn't have a designated customer service. Someone you can talk to. It has made trouleshooting really difficult.

What is your favorite aspect of this product?

PTO allocation

What do you dislike most about this product?

I can never get someone on the phone if I have a problem.

What recommendations would you give to someone considering this product?

Make sure there is a customer service dept that can answer your calls.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Role: Operations
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2023

one of the best HR and payroll service tools

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Rippling

What is Rippling?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Rippling Ratings

95 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Rippling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Human Capital Management - Midmarket

Benefits Administration

Rippling Reviews

Samson M.

Fantastic product

Likeliness to Recommend

Pros

Deborah Z.

Features are average.

Likeliness to Recommend

Pros

one of the best HR and payroll service tools

Likeliness to Recommend

Pros

Most Popular Rippling Comparisons

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Title

2
Since last award

Feature Ratings

Time Capture Virtual

Attendance Management and Policies

Labor Costing and Splitting

Time Capture Physical

Workforce Scheduling

Shift Management

Workforce Dashboards and Reporting

Rate Policies

Absence Management

Workforce Planning and Forecasting

Staffing

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support