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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Michael Stuart-In D.

  • Role: Public Sector
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The perfect online meeting platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It amazes us that teams allow you to communicate confidentially. Finally, the video messaging capability works with Outlook for Business email. It's easy to organize a meeting, and teams take care of most of the work for you because you may have sections on your desktop without interrupting other tasks, and it will notify you of any messages you receive.

What is your favorite aspect of this product?

It's a fully integrated solution that works in a Microsoft-based environment. The management overhead is moderate, and most users find it simple to adopt. Even with mid-range internet, the quality of streaming stays high. The platform's expanded feature set and plugins add a new degree of intrigue. Its attractive visual design, trendy graphics, and symbols make it an exciting application.

What do you dislike most about this product?

Microsoft Teams is a collaboration tool developed by Microsoft. Screen sharing can be challenging to use and can disrupt meetings. With lousy network connections, Microsoft Teams frequently freezes, which can be inconvenient during sessions. Microsoft Teams does not allow you to take screenshots on virtual desktops with Microsoft Teams.

What recommendations would you give to someone considering this product?

It's simple to link with other Office applications, and you can share documents across many programs. You don't have to email a file to a colleague; instead, you may upload it to Teams, and they'll be able to see it immediately. It is simple to communicate with coworkers by voice or video, and you can contact the staff in the event of a problem.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Rajat M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Teams: Fantastic Product with Excellent features

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Better Conference experience, Options to create Teams Project and Share the files and Dashboard for discussion

What is your favorite aspect of this product?

Video and Audio Conferencing Experience, Screen sharing for Demo to Clients

What do you dislike most about this product?

There are some lag issues while screen sharing and controlling the other machine using Teams.

What recommendations would you give to someone considering this product?

It's an excellent products and highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Jordan E.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2022

Great Product when Working from Home

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Became well known after the pandemic.

What is your favorite aspect of this product?

The ease of messaging coworkers.

What do you dislike most about this product?

The search function can be improved.

What recommendations would you give to someone considering this product?

Easy to learn and navigate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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