Microsoft Dynamics 365 Sales Enterprise
What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Analytics and Reporting
Collaboration
Sales Management
Customer Service Management
Account and Contact Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Mobile
Telephony and Call Center Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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Microsoft Dynamics 365 Sales Enterprise Reviews
Muhammad Hasan A.
- Role: Operations
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jul 2025
Powerful, Insight-Driven CRM for Advanced level
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
it combines powerful sales tools with deep integration across Microsoft products like Outlook, Teams, and Excel. It’s built for larger teams that need advanced features like AI-driven insights, forecasting, and customized sales journeys. What makes it unique is how seamlessly it connects different departments, sales, marketing, and customer service into one platform, making collaboration and tracking a lot easier. Plus, it’s highly customizable, so it can fit complex business needs really well
What is your favorite aspect of this product?
Features like predictive lead scoring, real-time insights, and guided selling really help you prioritize the right opportunities and make smarter decisions. It feels like having a personal assistant built into the CRM helping you stay organized, focused, and ahead of the game.
What do you dislike most about this product?
What I dislike most about Microsoft Dynamics 365 Sales Enterprise is that it can feel quite complex and overwhelming at first, especially for users who aren’t familiar with Microsoft’s ecosystem. The setup and customization process often requires technical support, and it may take time before teams can fully utilize all the advanced features. It’s powerful—but there’s definitely a learning curve.
What recommendations would you give to someone considering this product?
I’d recommend having a clear sales process in place before implementation, so you can customize the platform to match your workflow from the start. Also, invest time in proper training—it’s a feature-rich system, and understanding how to use tools like AI insights and automation can really boost productivity. Finally, if you're already using Microsoft 365 apps, take full advantage of the integrations—they can make collaboration and data sharing much smoother across your team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Olusola A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Powerful Sales Tool
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Seamless Microsoft integration, built-in AI, and powerful customization through the Power Platform make Dynamics 365 Sales Enterprise a scalable and intelligent CRM solution—especially strong for organizations already using Microsoft tools.
What is your favorite aspect of this product?
My favourite aspect of Microsoft Dynamics 365 Sales Enterprise is its AI-powered sales insights, which help prioritize leads, forecast opportunities, and provide actionable recommendations—making sales teams smarter and more efficient.
What do you dislike most about this product?
What I dislike most about Microsoft Dynamics 365 Sales Enterprise is the complexity and variability of vendor support. While Microsoft offers extensive documentation and community forums, getting timely, personalized help from support can sometimes be slow or inconsistent, especially for complex issues requiring escalation.
What recommendations would you give to someone considering this product?
1) Use Dynamics 365 if you’re already invested in Microsoft tools. 2) Plan for customization and training. 3) Consider third-party solutions for advanced telephony.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Mohd Farid A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2025
Best CRM tool from bidding to project creation
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
It is very easy to learn and comes with straight forward features. So many useful features. in my current organization we use it for our all the projects. starting from bidding to creating project. we can track our all the opportunities whether won or not at single place. we can also manage our all client details on CRM. Documents also can be saved on CRM.
What is your favorite aspect of this product?
MS Dynamics 365 is web based so no need to install any software and not limited to only one system, i can access it any where and on any system. It is integrated with our ERP tool Maconomy, now opportunity manager fill all the details on CRM and once company wins the project then he sends the CRM opportunity for Business Finance Review, then we check all the details from contract and once we click on create project, it creates a new project in Maconomy which helps us a lot in terms of saving time and efforts.
What do you dislike most about this product?
No not at all. It is best.
What recommendations would you give to someone considering this product?
Anyone can consider this for managing all the client related data. It is accessible from any where.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
