


Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
Down
2
Since last award
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 93%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Continually Improving Product
- Trustworthy
- Transparent
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead and Contact Categorization
Prospect Tracking
Lead Generation
Interaction Planning
Analytics and Reporting
Lead Distribution
Omni-Channel Communication Tracking
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Also Featured in...
Customer Relationship Management - Enterprise
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Sales Engagement Platforms
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Microsoft Dynamics 365 Sales Enterprise Reviews
Deep B.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
ideal for strengthening enduring client ties.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
We handle intricate, multi-touch sales relationships across long cycles using dynamics 365.
What is your favorite aspect of this product?
All of every conversation, meeting, email, and decision-maker can be tracked from one account. Knowing whether a customer requires care is much helped by the relationship health insights.
What do you dislike most about this product?
Though it lacks visual modernism compared to some more recent tools, the UI is quite practical.
What recommendations would you give to someone considering this product?
If your deals span several stakeholders and take months, our CRM helps to maintain clear and strong relationships.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Commodity Features

Jemila O.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2025
I will highly recommend
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
it offers more complex sales capabilities and customization options
What is your favorite aspect of this product?
its ability to provide deep customer insights through AI-powered analytics
What do you dislike most about this product?
its complexity, particularly regarding navigation and customization
What recommendations would you give to someone considering this product?
If your sales team is large and manages complex sales cycles with numerous touchpoints, the advanced features of Sales Enterprise, like sales accelerators, predictive scoring, and conversation intelligence, could significantly enhance your sales efficiency.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
Kennedy o.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value.
What is your favorite aspect of this product?
The flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.
What recommendations would you give to someone considering this product?
From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing