Microsoft Dynamics 365 Sales Enterprise Customer Reviews 2026

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

84 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 82

Artificial Intelligence Engine

88

Audio Transcription

86

Dashboards and Reporting

86

Mobile Support

83

Role-Based Access

80

Call Analytics

79

Pipeline Visibility

78

Conversation Coaching

76

Call Recording

76

Manager Annotation and Feedback

76

Application Integration

75

Vendor Capability Ratings

Average 77

Breadth of Features

84

Ease of Implementation

84

Business Value Created

83

Vendor Support

83

Ease of IT Administration

78

Ease of Customization

77

Ease of Data Integration

75

Availability and Quality of Training

71

Usability and Intuitiveness

70

Quality of Features

70

Product Strategy and Rate of Improvement

68

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Score 8.7

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Score 7.9

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Lead Management

Score 7.9

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Microsoft Dynamics 365 Sales Enterprise Reviews

Deep B.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

ideal for strengthening enduring client ties.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

We handle intricate, multi-touch sales relationships across long cycles using dynamics 365.

What is your favorite aspect of this product?

All of every conversation, meeting, email, and decision-maker can be tracked from one account. Knowing whether a customer requires care is much helped by the relationship health insights.

What do you dislike most about this product?

Though it lacks visual modernism compared to some more recent tools, the UI is quite practical.

What recommendations would you give to someone considering this product?

If your deals span several stakeholders and take months, our CRM helps to maintain clear and strong relationships.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service
Commodity Features

James E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great CRM solution for any Office 365 house.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 Sales Enterprise stands out because it integrates seamlessly with LinkedIn Sales Navigator, giving you valuable insights right within the app. It also has embedded Microsoft Teams chats for real-time collaboration, so you don't have to switch between apps. Plus, it offers a personalized workspace with one-click actions and built-in productivity tools from Microsoft 365. The AI-driven insights help you forecast demand and personalize customer interactions, making it easier to build lasting relationships. Overall, it's a comprehensive tool that streamlines sales processes and boosts productivity.

What is your favorite aspect of this product?

One of the standout features of Microsoft Dynamics 365 Sales Enterprise is its Copilot capabilities. These capabilities bring embedded AI into the solution, enhancing the experience by providing advanced sales force automation, conversation intelligence, and sales engagement tools.

What do you dislike most about this product?

One downside of Microsoft Dynamics 365 Sales Enterprise is that it can be pretty pricey, especially for small to medium-sized businesses. The subscription costs for the Enterprise edition are higher compared to other similar products, which might be a deal-breaker for some companies.

What recommendations would you give to someone considering this product?

I would recommend this product to any business looking to modernize their CRM solution, with the ability to build on a marketing and customer services suite of applications. I would suggest that any business considering this product ensure they are Office 365 users to get the most out of the application.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Helps Innovate

Karo E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Powerful Sales Tool with a Learning Curve

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Seamless Microsoft integration AI powered insights customizable workflows boost sales performance

What is your favorite aspect of this product?

Advanced Sales Automation AI Powered Insights Customization Capabilities Sales Forecasting Relationship Analytics

What do you dislike most about this product?

Complexity and User Experience Pricing Structure Initial Setup and Customization Cost Dependency on Microsoft Ecosystem

What recommendations would you give to someone considering this product?

Get the most out of Dynamics 365 Sales by knowing your business needs, picking the right edition, and planning for integration, customization, and support

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

How We Deliver

Events

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

80 Likeliness to Recommend

84 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Customer Relationship Management - Enterprise

Sales Engagement Platforms

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Deep B.

ideal for strengthening enduring client ties.

Likeliness to Recommend

Pros

Cons

James E.

Great CRM solution for any Office 365 house.

Likeliness to Recommend

Pros

Karo E.

Powerful Sales Tool with a Learning Curve

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Artificial Intelligence Engine

Audio Transcription

Dashboards and Reporting

Mobile Support

Role-Based Access

Call Analytics

Pipeline Visibility

Conversation Coaching

Call Recording

Manager Annotation and Feedback

Application Integration

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement