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Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

7.7 /10

CX Score

8.1 /10

12 Reviews Write a Review

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 79

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

E-Mail Integration

E-Mail Campaign Management

Internal Sales Collaboration

Omnichannel Campaign Management

Next-Best-Action Recommendations

Call Management

Dialer Integration

Vendor Capability Ratings

Average 84

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Also Featured in...

Customer Relationship Management - Enterprise

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View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Lead Management

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View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Robin M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

"Optimizes workflows effectively and seamlessly"

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Seamless Integration with Microsoft Ecosystem: Dynamics 365 Sales Enterprise integrates seamlessly with other Microsoft products like Office 365, Teams, and Azure and Provide cohesive user experience. Power Platform Integration: Integration with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) enables users to create custom applications, automate workflows, and gain deeper insights through advanced analytics.

What is your favorite aspect of this product?

Customization and Flexibility: The platform offers extensive customization options, allowing businesses to tailor the system to their specific needs through custom workflows, dashboards, and integrations. Reliability: As part of the Microsoft cloud, Dynamics 365 Sales Enterprise offers high reliability, and security, making it suitable for businesses of all sizes. Regular Updates and Innovations: Microsoft consistently updates Dynamics 365 with new features and improvements, ensuring that users have access to the latest technologies and enhancements.

What do you dislike most about this product?

High Cost: The pricing can be quite high, especially for small to medium-sized businesses, and some advanced features may require additional licensing fees. Performance Issues: While using the system can be slow or unresponsive at times, especially when dealing with large volumes of data or complex processes.

What recommendations would you give to someone considering this product?

Stay Updated: Keep up with the latest updates and new features released by Microsoft. Regularly updating the system ensures you benefit from the latest enhancements and security improvements. Utilize AI and Automation Features: Take full advantage of the AI-driven insights and automation features to streamline your sales processes, improve decision-making, and enhance productivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Igor M.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Milena T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Need Assistance?

Microsoft Dynamics 365 Sales Enterprise Ratings

81 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Customer Relationship Management - Enterprise

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Robin M.

"Optimizes workflows effectively and seamlessly"

Likeliness to Recommend

Pros

Igor M.

Likeliness to Recommend

Pros

Milena T.

Likeliness to Recommend

Pros

Title

Feature Ratings

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

E-Mail Integration

E-Mail Campaign Management

Internal Sales Collaboration

Omnichannel Campaign Management

Next-Best-Action Recommendations

Call Management

Dialer Integration

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Data Integration