Microsoft Dynamics 365 Sales Enterprise
What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
91 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
CRM Integration
Workflow Automation
Pipeline Management
Sales Analytics
Omnichannel Campaign Management
E-Mail Integration
Internal Sales Collaboration
Dialer Integration
E-Mail Campaign Management
Conversation Coaching
Next-Best-Action Recommendations
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of Customization
Breadth of Features
Ease of Data Integration
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Also Featured in...
Microsoft Dynamics 365 Sales Enterprise Reviews
Deep B.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
ideal for strengthening enduring client ties.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
We handle intricate, multi-touch sales relationships across long cycles using dynamics 365.
What is your favorite aspect of this product?
All of every conversation, meeting, email, and decision-maker can be tracked from one account. Knowing whether a customer requires care is much helped by the relationship health insights.
What do you dislike most about this product?
Though it lacks visual modernism compared to some more recent tools, the UI is quite practical.
What recommendations would you give to someone considering this product?
If your deals span several stakeholders and take months, our CRM helps to maintain clear and strong relationships.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Commodity Features
Prem B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Easy to use even though I don't use it often
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
This sales tool rocks with AI-driven insights, deep customization, predictive analytics, and seamless integrations
What is your favorite aspect of this product?
AI-driven insights and automation, which streamline sales and make decision-making easier. Plus, it's super customizable and integrates well with other tools!
What do you dislike most about this product?
The price tag is pretty steep, especially for smaller businesses.
What recommendations would you give to someone considering this product?
Invest in training to get the most out of it, and make sure it integrates well with other tools you use.
Pros
- Performance Enhancing
- Enables Productivity
- Security Protects
- Reliable
Javed Q.
- Role: Vendor Management
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Aug 2025
Powerful, Integrated, and Scalable
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
The biggest differentiator is its seamless integration with the broader Microsoft ecosystem, especially Outlook, Teams, and Power BI. This creates a connected sales workflow where data flows effortlessly across tools, helping our teams work smarter and collaborate better.
What is your favorite aspect of this product?
The real time analytics and reporting are excellent. Having all customer interaction history and opportunity progress in one place makes decision-making quicker and more data-driven.
What do you dislike most about this product?
The interface can feel a bit heavy at times, especially when dealing with large data sets. Initial configuration and customization also require a fair bit of technical expertise.
What recommendations would you give to someone considering this product?
If your organization already uses Microsoft tools extensively, this is a natural fit. Invest time in customization during implementation to align it with your sales processes, it pays off in the long run.
Pros
- Performance Enhancing
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
