Microsoft Dynamics 365 Sales Enterprise
What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Dynamics 365 Sales Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Dynamics 365 Sales Enterprise.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Acts with Integrity
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Lead Management
Collaboration
Sales Management
Customer Service Management
Account and Contact Management
Marketing Management
Activity and Workflow Management
Quote Contract and Proposal
Mobile
Telephony and Call Center Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Implementation
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Also Featured in...
Lead Management
Translation missing: en.product_page.ratings.score 8.3
View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)
Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 7.9
View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)
Microsoft Dynamics 365 Sales Enterprise Reviews
Carrie W.
- Role: C-Level
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2026
Great Tool!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Microsoft Dynamics 265 Enterprise distinguishes itself because of it's integration across all Microsoft products. Because it is a Microsoft product, the ease of implementation with other Microsoft products (Teams, Outlook, etc...) truly makes this a strong choice for any organization that is already invested in Microsoft technologies.
What is your favorite aspect of this product?
Once again, the seamless integration of Microsoft Dynamics 365 Enterprise with other Microsoft Products is my favorite aspect of this product. As an employee of an organization that already utilizes Microsoft, the implementation and ease of use for Microsoft Dynamics 265 Enterprise was great.
What do you dislike most about this product?
Personally, if my organization were not already established in other Microsoft Products, the learning curve for Microsoft Dynamics 365 Enterprise would have been very steep.
What recommendations would you give to someone considering this product?
Microsoft Dynamics 365 Enterprise has allowed for smoother team communication, better activity tracking, and strategic planning improvements for our organization!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Simran K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2026
Enterprise sales power , Microsoft native
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
One of the clearest differentiators is seamless alignment with Microsoft 365 tools like outlook teams and power BI
What is your favorite aspect of this product?
My favorite aspect of this product is the seamless integration with the Microsoft ecosystem
What do you dislike most about this product?
What I most dislike about this product is the complexity of setup and users adoption compared with more CRMs
What recommendations would you give to someone considering this product?
Before subscribing this product clarify your business need first
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Bert N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2026
Less Admin. More Closing.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Dynamics 365 Sales Enterprise fits naturally into how our sales team already works. It feels less like a database and more like a sales workspace. Everything from accounts to opportunities flows in a way that mirrors real conversations we’re having with prospects, especially across multi stakeholder IT deals.
What is your favorite aspect of this product?
The AI driven insights deserve credit. Lead scoring feels grounded, not random, and opportunity insights help reps focus attention where it matters. The sales sequences and forecasting tools are practical and easy to adapt to different sales motions. It supports structure without forcing everyone to sell the same way.
What do you dislike most about this product?
There are moments where reporting depth could go further without jumping into Power BI, and mobile performance can feel slightly behind desktop
What recommendations would you give to someone considering this product?
As a core sales platform that scales well and actually reduces admin drag, I confidently recommend Dynamics 365 Sales Enterprise to peers who want control, visibility, and momentum without drowning in process.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
