Microsoft Dynamics 365 Sales Enterprise
What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Dynamics 365 Sales Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Dynamics 365 Sales Enterprise.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Helps Innovate
- Respectful
- Acts with Integrity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Lead Management
Sales Management
Collaboration
Customer Service Management
Account and Contact Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Also Featured in...
Microsoft Dynamics 365 Sales Enterprise Reviews
Jemila O.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2025
I will highly recommend
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
it offers more complex sales capabilities and customization options
What is your favorite aspect of this product?
its ability to provide deep customer insights through AI-powered analytics
What do you dislike most about this product?
its complexity, particularly regarding navigation and customization
What recommendations would you give to someone considering this product?
If your sales team is large and manages complex sales cycles with numerous touchpoints, the advanced features of Sales Enterprise, like sales accelerators, predictive scoring, and conversation intelligence, could significantly enhance your sales efficiency.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
Jason H.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Predictive analytics
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Microsoft Dynamics 365 Sales Enterprise provides predictive analytics, enabling businesses to forecast sales performance and make data-driven decisions.
What is your favorite aspect of this product?
- Track Sales - Improve management - Helps to increase innovation
What do you dislike most about this product?
- Offers limited scalability - Poor data quality - Limited customization options
What recommendations would you give to someone considering this product?
Recommend using
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Nixon J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
Powerful System for Sales Management.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
Dynamics 365 comes with a deep integration with the Microsoft ecosystem. You can easily connect it with Excel, Outlook, and Teams. This makes it very powerful, especially for companies that are already using Microsoft tools. It not only stores data but also gives insights on which leads are important and where to focus.
What is your favorite aspect of this product?
My favorite part is its integration system. You can see emails, meetings and customer data all in one place. This makes the sales process very smooth and you don't have to change tools repeatedly. I also really liked its analytics feature. You can see detailed reports and understand how sales performance is going. This way we can do better planning and guide the team.
What do you dislike most about this product?
The problem lies in its complexity. It is not easy for new users. You need enough time and training to understand it properly, otherwise you get confused and productivity decreases.
What recommendations would you give to someone considering this product?
Invest a little time and clear the basics, then you will benefit from it. I suggest you start with small tasks like managing leads or creating simple reports. Then gradually try advanced features. This way you will not be overwhelmed and will be able to learn better.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
