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Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Microsoft Dynamics 365 Sales Enterprise
8.6 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Analytics and Reporting

83

Account and Contact Management

83

Collaboration

83

Lead Management

83

Sales Management

83

Customer Service Management

81

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Ease of Implementation

81

Business Value Created

81

Quality of Features

81

Breadth of Features

80

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Ease of IT Administration

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Amazing product.

Likeliness to Recommend

8 /10

Pros

  • Respectful
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Ajamil J.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Trustworthy

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Dynamics data we can store in premises as well but other commonly used CRM based on cloud.

What is your favorite aspect of this product?

Its Integration part and SSO module for authentication.

What do you dislike most about this product?

In some scenario its very costly and the modules and plugin is very large. sometimes its not easy to manage.

What recommendations would you give to someone considering this product?

We can definitely recommend this product as its from trustworthy brand and its AGILE principles is very helpful for data transformation.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Security Protects
  • Efficient Service

Cons

  • Less Generous
  • Under Delivered

Arvinder K.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jul 2021

Review "easy to use" ," fantastic product "

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

It is best software for sales i have never seen this wonderfull software its increase our sales revenue as well as mangement of company and i ll recommend this software to it companies its best tool for you its become assets of your company

What is your favorite aspect of this product?

Easy to use and dynamics is vry good at putting the things ,its easy to organize things and label them so i m not missing a client , very helpful tool

What do you dislike most about this product?

Its not about dislike somtimes your own internal mess up create problems and after update , the interface have changed pretty significantly

What recommendations would you give to someone considering this product?

Dont overload data , while it is useful to havr , it can make it feel much too cluttered

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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