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Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Microsoft Dynamics 365 Sales Enterprise
8.6 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Analytics and Reporting

83

Account and Contact Management

83

Collaboration

83

Lead Management

83

Sales Management

83

Customer Service Management

81

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Ease of Implementation

81

Business Value Created

81

Quality of Features

81

Breadth of Features

80

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Ease of IT Administration

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Maria P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Microsoft Dynamic 365 Sale Enterprise All rounder

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The company I work for started using Dynamics few years back to handle and manage all business chores with one sole platform. The idea was to minimize multiple platforms and cut down the hassle for ourselves. We can manage sales to HR and customer relationship by using dynamics, which is like a dream come true for us.

What is your favorite aspect of this product?

Today’s businesses rely on online solutions. Many people pay way more when they use different platforms as a solution to their business problems but little did they know, you can have all solutions under one platform with Microsoft dynamics 365 sales enterprise. Dynamics is the product of Microsoft which was made to be an all-in-one-solution for people like us.

What do you dislike most about this product?

Dynamics is costly and not easy. your energy to be completely deployed in the beginning period. Also, you will need to pay your full attention to learn all features for better understanding and better performance.

What recommendations would you give to someone considering this product?

Microsoft dynamics is enriched with features as well as premium quality services. the shape of a software but this is not suitable for small or medium size companies. The features are fully advanced and suits the needs of an enterprise, same goes for the pricing plans.

Pros

  • Performance Enhancing
  • Efficient Service
  • Respectful
  • Client Friendly Policies

Elysha-sądo E.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A simple and useful CRM tool.

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Overall, Dynamics has excellent automation and functionality. It is pretty helpful to have the option to filter records using both supported and related entity values. The program can be used right out of the box while still being highly customizable. It is in charge of quite a significant and sophisticated Dynamics 365 Sales installation.

What is your favorite aspect of this product?

Simple to adapt and use, quick to a market, modern, integrated solution. Overall, Microsoft partner-customer support during the project and maintenance phases. The well-organized stages that Dynamics 365 has for managing the sales process are one of the features we appreciate the most. A feature of this program that I particularly like is how easy it makes each process—from lead to invoice—easy to deploy.

What do you dislike most about this product?

Poor integration inside the Microsoft environment. The Outlook connector is inferior to Salesforce One, and the appointment scheduling process is convoluted. In some cases, the data model is not very rational. The application's UI/UX is average, but the administration section's UI/UX is poor. Even though setting up users can take a while, it's still valuable in the end.

What recommendations would you give to someone considering this product?

The application we used to coordinate the sales allowed us to sell all of the features. Microsoft is more than simply a vendor or provider; they are a strategic partner in helping us grow our company while considering the realities of the market. For our significant Customer Relationship Management projects, a true co-entrepreneur.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Brienna-IOSH C.

  • Role: Public Sector
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best sales software with lots of potential

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

To make sure I don't lose out on a prospective customer, Dynamics makes it simple to categorize and classify items. The program is fairly straightforward and simple to use, enabling each user to follow sales development bit by smooth move. It enables for user customization, which is helpful in meeting business and process requirements.

What is your favorite aspect of this product?

The well-organized phases that Dynamics 365 provides for controlling the selling process are one of the features I appreciate most about it. The finest feature of this program is how easily it makes each process, from leads to invoice, it is entirely easy to deploy. The well-organized phases of the marketing funnel are another excellent feature of Dynamics 365 sales.

What do you dislike most about this product?

Shortage of templates or settings recommended by best practices. Without any direction, it is challenging to build a system from scratch. Some capabilities, like Outlook Mailboxes, are more challenging and difficult to enable than they should be. It is difficult to explain to consumers how entities connect so they can build views.

What recommendations would you give to someone considering this product?

We cherished the fully unplugged features for our field technicians. In general, being mobile and having the ability to examine tasks, client data, contact details, and other information fully offline is a fantastic method to empower employees in this field. It spares us a ton of effort by handling the majority of it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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