What is M-Files ECM?
M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. Start a Free Trial: https://bit.ly/3NYze9K OR Book a Demo: https://bit.ly/4es8vNK
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
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92 Plan to Renew
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84 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 85%
- Negotiation and Contract:
- 75%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 74%
- Service Experience:
- 85%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love M-Files ECM?
Pros
- Respectful
- Effective Service
- Trustworthy
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Access Permissions Management
Mobile
ECM Document Management
File Approvals Esignatures
File Conversion
Collaboration
Ediscovery Audit Trail
Metadata Management
Search
Workflow Process Automation
Capture Channels
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Business Value Created
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
M-Files ECM Screenshots
M-Files ECM Downloads
M-Files ECM Videos
M-Files - The leading knowledge work automation platform
Three ways Knowledge Work Automation and AI will change the way we work in 2024
The Smarter Way to Work with Automation & AI
Enhance your digital experience with M Files & Microsoft Copilot
Permissions in M-Files
Pinned items in M-Files
Process maps in M-Files
Open profile in M-Files
Search in M-Files
M-Files ECM Reviews
Divya G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2025
A Powerful Metadata-driven document Manager !
Likeliness to Recommend
What differentiates M-Files ECM from other similar products?
The thing that differentiates M-files from other ECMs is its Meta data driven technology, which makes data transfers seamless as well as really fast. It's really easy to use the drag-and-drop facility, and the learning curve is also very easy; hence, anybody with non-tech or zero knowledge can also use it. Its features, such as ML-based Document Classification and Metadata Extraction along with No-code application design, are really great followed by Web Forms Builder which is again a game-changer in this category
What is your favorite aspect of this product?
"M-Files is the best ECM I have ever used - I have 10+ years of content/document management experience in the manufacturing industry. M-Files is strongly connected to daily business, because in our implementation metadata comes from our core systems like CRM, ERP and PLM. This master data gives structure and power to document management and later AI adoption in a way traditional folder-based systems can't. Everything in M-Files can be used for building views, searching, or reporting. Search covers both document content and metadata. Modern ways of working like drag&drop of files, annotating, and co-authoring are also present on the platform.
What do you dislike most about this product?
Performance of big, global vaults could be better. The possibility to see more data in views simultaneously would be appreciated. There should be more "typical" metadata templates (especially for the first vault) and common tools like content importer available, because it is possible to identify many common needs across industries and businesses.
What recommendations would you give to someone considering this product?
Its a powerful ECM, must have for businesses for fast data transfers.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Aug 2024
Best in document management
Likeliness to Recommend
What differentiates M-Files ECM from other similar products?
M-Files ECM is built for use across any organization including even the SMEs and it helps them in growing their workflow and document automation process.
What is your favorite aspect of this product?
M-Files is simple to deploy and this ensures that all users are able to use it efficiently without any hiccups at all. Has helped us enhance document security and this enables us protect the crucial files and information of our clients in total confidentiality. M-Files is affordable and not highly priced and this ensures that we are able to acquire it without having huge cost implication on our operating budget.
What do you dislike most about this product?
It has been accurate and we've not had any problems in using the platform efficiently across our organization at all.
What recommendations would you give to someone considering this product?
M-Files is built to perfection and best in document management and it will make your organization reliable and be able to secure your resources and documents efficiently.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Katerina R.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2024
fanstastic in file organisation
Likeliness to Recommend
What is your favorite aspect of this product?
i use to upload,organise and share enterprise monthly statement to clients and it is faster in sharing files.
What do you dislike most about this product?
Not disappointing.
Pros
- Continually Improving Product
- Caring
- Respectful
- Helps Innovate
