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M-Files

M-Files ECM

Composite Score

7.1 /10

CX Score

7.1 /10

27 Reviews Write a Review

What is M-Files ECM?

M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. Start a Free Trial: https://bit.ly/3NYze9K OR Book a Demo: https://bit.ly/4es8vNK

Company Details

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Awards & Recognition

M-Files ECM won the following awards in the Enterprise Content Management - Enterprise category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

M-Files ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files ECM?

4% Negative

8% Neutral

88% Positive

Pros

Respectful
Effective Service
Trustworthy
Client Friendly Policies

Feature Ratings

Average 81

Access Permissions Management

Collaboration

ECM Document Management

File Approvals Esignatures

Mobile

File Conversion

Ediscovery Audit Trail

Search

Workflow Process Automation

Metadata Management

Capture Channels

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

M-Files ECM Screenshots

M-Files ECM Downloads

M-Files General Brochure

Knowledge Work Automation Infographic

eBook: "Unlocking the Value of Knowledge Work Automation"

M-Files ECM Videos

M-Files ECM Reviews

John F.

Role: Operations
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Best in document management

Likeliness to Recommend

10 /10

What differentiates M-Files ECM from other similar products?

M-Files ECM is built for use across any organization including even the SMEs and it helps them in growing their workflow and document automation process.

What is your favorite aspect of this product?

M-Files is simple to deploy and this ensures that all users are able to use it efficiently without any hiccups at all. Has helped us enhance document security and this enables us protect the crucial files and information of our clients in total confidentiality. M-Files is affordable and not highly priced and this ensures that we are able to acquire it without having huge cost implication on our operating budget.

What do you dislike most about this product?

It has been accurate and we've not had any problems in using the platform efficiently across our organization at all.

What recommendations would you give to someone considering this product?

M-Files is built to perfection and best in document management and it will make your organization reliable and be able to secure your resources and documents efficiently.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Katerina R.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

fanstastic in file organisation

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

i use to upload,organise and share enterprise monthly statement to clients and it is faster in sharing files.

What do you dislike most about this product?

Not disappointing.

Pros

Continually Improving Product
Caring
Respectful
Helps Innovate

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Love M-Files, a really great DMS alternative

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Effective Service
Caring

How We Deliver

M-Files ECM

What is M-Files ECM?

Company Details

Need Assistance?

Awards & Recognition

M-Files ECM Ratings

83 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love M-Files ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Search The system can search an entire body of a document for a keyword or phrase.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Capture Channels Variety of ways a file can be ingested into the ECM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

M-Files ECM Screenshots

Permissions in M-Files

Pinned items in M-Files

Process maps in M-Files

Open profile in M-Files

Search in M-Files

M-Files ECM Downloads

M-Files General Brochure

Knowledge Work Automation Infographic

eBook: "Unlocking the Value of Knowledge Work Automation"

M-Files ECM Videos

M-Files - The leading knowledge work automation platform

Three ways Knowledge Work Automation and AI will change the way we work in 2024

M-Files ECM Reviews

John F.

Best in document management

Likeliness to Recommend

Pros

Katerina R.

fanstastic in file organisation

Likeliness to Recommend

Pros

Love M-Files, a really great DMS alternative

Likeliness to Recommend

Pros

Most Popular M-Files ECM Comparisons

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Title

Feature Ratings

Access Permissions Management

Collaboration

ECM Document Management

File Approvals Esignatures

Mobile

File Conversion

Ediscovery Audit Trail

Search

Workflow Process Automation

Metadata Management

Capture Channels

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training