Jira Customer Reviews 2025 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Muhumuza U.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

JIRA makes reporting errors easily

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA from the other tools comes with many features like workflow templates that are so easy to design and to deploy, as well integrates with tools like like slack for notifications

What is your favorite aspect of this product?

I do like the project templates which makes the solution easier to use to customise the solution templates, this saves a lot of time, and secondly the tool is more stable that have not seen any downtime

What do you dislike most about this product?

Have not seen any issue with the jira, works fine for me and does not require maintenance fee to maintain the tool

What recommendations would you give to someone considering this product?

I would recommend the solution, works better for me

Pros

Reliable
Saves Time
Transparent
Helps Innovate

Arivu N.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Best Project management software tool in market.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Highly customizable workflows, issue types and automation rules, making it ideal for complex software development projects.

What is your favorite aspect of this product?

Powerful Integrations & Analytics Real-time Data Updates keeps teams informed with live project tracking and project performance

What do you dislike most about this product?

Pricing gets expensive for bigger teams, especially with add-ons, and too complex for small teams if you just need basic task tracking it might overkill.

What recommendations would you give to someone considering this product?

Jira has been a game-changer for managing projects efficiently & it keeps teams aligned, improves collaboration, and provides deep insights into project progress.

Pros

Trustworthy
Saves Time
Appreciates Incumbent Status
Helps Innovate

Anup U.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

JIRA: Simplified UI

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its customizability, developer-focused integrations, and enterprise-scale Agile capabilities make Jira the go-to tool for software development teams and large organizations. While other tools like Asana, Trello, or Monday.com excel in simplicity or visual design, Jira's depth and flexibility cater to users with more complex needs

What is your favorite aspect of this product?

My favorite aspect of Jira is its customizability. The ability to tailor workflows, issue types, fields, and automation rules to match nearly any team's process is a standout feature. Whether you're running an Agile development team, managing marketing campaigns, or coordinating HR workflows, Jira can adapt to fit your needs.

What do you dislike most about this product?

The most common drawback of Jira is its complexity and steep learning curve, especially for new users or non-technical teams. While its customizability is a strength, it can also make the platform overwhelming to set up and navigate

What recommendations would you give to someone considering this product?

1. Understand Your Team’s Needs Assess whether your team requires Jira’s robust features or if a simpler tool might suffice. Jira is excellent for complex workflows but might be overkill for smaller, less structured projects. 2. Start Small Begin with basic configurations and default workflows before diving into customizations. This allows your team to get comfortable with the platform without feeling overwhelmed. 3. Invest Time in Training

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Muhumuza U.

JIRA makes reporting errors easily

Likeliness to Recommend

Pros

Arivu N.

Best Project management software tool in market.

Likeliness to Recommend

Pros

Anup U.

JIRA: Simplified UI

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support