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Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Down 1
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 84

Product Management

86

Backlog Management

85

Workflow Management

85

Feature Management

84

Release Planning

84

User Needs Management

83

ALM Integration

83

Social Collaboration

83

Visual Roadmap

82

Strategic Vision

81

Idea Management

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Sreekesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Efficient tool for managing tasks and team project

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is easy to use with flexible workflows and boards.It’s great for tracking tasks and managing team projects in one place.

What is your favorite aspect of this product?

I like how Jira keeps everything organised from tasks to bugs to timelines. It makes it easy to see what everyone’s working on and stay on track.

What do you dislike most about this product?

Sometimes Jira can feel a bit overwhelming with too many features, especially for new users, but it gets easier with regular use.

What recommendations would you give to someone considering this product?

Take some time to explore the features and customize workflows to fit your team's needs. Start simple, and gradually use more features as you get comfortable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vikas P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Project management with learning curve

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

1. Customizable workflows 2. Agile project management 3. Issue tracking 4. Integration ecosystem 5. Scalability

What is your favorite aspect of this product?

1. Customization 2. Flexibility 3. Integration capabilities 4. Robust reporting 5. Scalability Most users appreciate its flexibility and customization options.

What do you dislike most about this product?

1. Complexity 2. Steep learning curve 3. Cost 4. Overwhelming features 5. Performance issues

What recommendations would you give to someone considering this product?

1. Assess team needs 2. Start small 3. Plan for training 4. Customize thoughtfully 5. Evaluate integrations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

ananya g.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Good and comfortable

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Features and cost

What is your favorite aspect of this product?

SLA management

What do you dislike most about this product?

Little drawbacks

What recommendations would you give to someone considering this product?

Good to go

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor Friendly Policies

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