
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Down
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Backlog Management
Workflow Management
Feature Management
Release Planning
User Needs Management
ALM Integration
Social Collaboration
Visual Roadmap
Strategic Vision
Idea Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Project Management - Enterprise
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Application Lifecycle Management
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Jira Reviews

Sreekesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Efficient tool for managing tasks and team project
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is easy to use with flexible workflows and boards.It’s great for tracking tasks and managing team projects in one place.
What is your favorite aspect of this product?
I like how Jira keeps everything organised from tasks to bugs to timelines. It makes it easy to see what everyone’s working on and stay on track.
What do you dislike most about this product?
Sometimes Jira can feel a bit overwhelming with too many features, especially for new users, but it gets easier with regular use.
What recommendations would you give to someone considering this product?
Take some time to explore the features and customize workflows to fit your team's needs. Start simple, and gradually use more features as you get comfortable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Vikas P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Project management with learning curve
Likeliness to Recommend
What differentiates Jira from other similar products?
1. Customizable workflows 2. Agile project management 3. Issue tracking 4. Integration ecosystem 5. Scalability
What is your favorite aspect of this product?
1. Customization 2. Flexibility 3. Integration capabilities 4. Robust reporting 5. Scalability Most users appreciate its flexibility and customization options.
What do you dislike most about this product?
1. Complexity 2. Steep learning curve 3. Cost 4. Overwhelming features 5. Performance issues
What recommendations would you give to someone considering this product?
1. Assess team needs 2. Start small 3. Plan for training 4. Customize thoughtfully 5. Evaluate integrations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
ananya g.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2025
Good and comfortable
Likeliness to Recommend
What differentiates Jira from other similar products?
Features and cost
What is your favorite aspect of this product?
SLA management
What do you dislike most about this product?
Little drawbacks
What recommendations would you give to someone considering this product?
Good to go
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Vendor Friendly Policies