Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

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Project Management - Enterprise

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Application Lifecycle Management

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Jira Reviews

Rahul K.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Powerful but complex for new users.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira differentiates itself through its deep customization, strong support for Agile methodologies (Scrum and Kanban), and seamless integration with development tools like Bitbucket and Bamboo. It's highly adaptable for complex workflows, especially in software development, offering detailed issue tracking, advanced reporting, and scalability for both small and large teams.

What is your favorite aspect of this product?

One of the standout aspects of Jira is its flexibility in customizing workflows. This allows teams to tailor the tool to their exact processes, whether they're following Agile, Waterfall, or hybrid approaches. It’s especially valuable for development teams with complex needs, as they can create detailed issue types, statuses, and automations to match their unique project requirements.

What do you dislike most about this product?

One downside of Jira is its complexity, especially for new users. The wide range of features and customization options can be overwhelming, and setting up workflows, permissions, and dashboards often requires a steep learning curve. This can lead to frustration for teams without dedicated Jira administrators or technical expertise.

What recommendations would you give to someone considering this product?

For someone considering Jira, I’d recommend the following: 1. Assess your needs: Jira is most beneficial for software development teams with complex workflows or Agile processes. If your team doesn’t require that level of customization, simpler tools like Trello or Asana might be a better fit. 2. Invest in training: Given its complexity, investing time in training or having a dedicated Jira administrator can help ensure your team uses the tool efficiently and avoids common pitfalls. 3. Start small: Begin with basic features (like Kanban boards or simple issue tracking) and gradually expand as you become more comfortable.

Pros

Performance Enhancing
Saves Time
Client Friendly Policies
Fair

Vishal S.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Jira is highly recommended product for agile teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Strong Agile support, seamless integration with different development tools, tracking, advanced reporting which help improves productivity and team velocity

What is your favorite aspect of this product?

Best Agile support , integration capabilities and reporting meachinism

What do you dislike most about this product?

Few processes are very complex and sometimes performance issues

What recommendations would you give to someone considering this product?

Jira is highly recommend product which can help you in implementing agile in your team and track project work at one single place

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Muhammad L.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Good Product!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Other than Jira I haven't tried a lot of other products so I cannot comment on uniqueness but the all the features that I needed were there in Jira.

What is your favorite aspect of this product?

Breadth of features

What do you dislike most about this product?

This product os not the most intuitive if you haven't used similar product before.

What recommendations would you give to someone considering this product?

Defnitely try it. You will not be dissappointed.

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

How We Deliver

Jira

What is Jira?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Jira Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Rahul K.

Powerful but complex for new users.

Likeliness to Recommend

Pros

Vishal S.

Jira is highly recommended product for agile teams

Likeliness to Recommend

Pros

Muhammad L.

Good Product!

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Product Management

Backlog Management

Feature Management

Workflow Management

Release Planning

ALM Integration

Social Collaboration

User Needs Management

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support