What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Trustworthy
- Respectful
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Bug Tracking & Issue Mgmt
Workflow Management
Analytics and Reporting
Resource Planning
Traceability
ALM Integration
Artifact Management
Managed Artifact Repository
Visual Analysis Design
Automation
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
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Task Management
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Project Management - Enterprise
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Product Management
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Jira Reviews
Rahul K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2024
Powerful but complex for new users.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira differentiates itself through its deep customization, strong support for Agile methodologies (Scrum and Kanban), and seamless integration with development tools like Bitbucket and Bamboo. It's highly adaptable for complex workflows, especially in software development, offering detailed issue tracking, advanced reporting, and scalability for both small and large teams.
What is your favorite aspect of this product?
One of the standout aspects of Jira is its flexibility in customizing workflows. This allows teams to tailor the tool to their exact processes, whether they're following Agile, Waterfall, or hybrid approaches. It’s especially valuable for development teams with complex needs, as they can create detailed issue types, statuses, and automations to match their unique project requirements.
What do you dislike most about this product?
One downside of Jira is its complexity, especially for new users. The wide range of features and customization options can be overwhelming, and setting up workflows, permissions, and dashboards often requires a steep learning curve. This can lead to frustration for teams without dedicated Jira administrators or technical expertise.
What recommendations would you give to someone considering this product?
For someone considering Jira, I’d recommend the following: 1. Assess your needs: Jira is most beneficial for software development teams with complex workflows or Agile processes. If your team doesn’t require that level of customization, simpler tools like Trello or Asana might be a better fit. 2. Invest in training: Given its complexity, investing time in training or having a dedicated Jira administrator can help ensure your team uses the tool efficiently and avoids common pitfalls. 3. Start small: Begin with basic features (like Kanban boards or simple issue tracking) and gradually expand as you become more comfortable.
Pros
- Performance Enhancing
- Saves Time
- Client Friendly Policies
- Fair
Dr. Aashu k.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Nov 2024
"Jira's Role in Remote Work"
Likeliness to Recommend
What differentiates Jira from other similar products?
It's powerful search capabilities allow you to quickly find and analyse specific issues and offers variety of dashboards to track progress.
What is your favorite aspect of this product?
The core features of Jira like issue tracking, project management, strong support and in-depth reporting.
What do you dislike most about this product?
Setting-up complex workflows and configurations can take a lot of time and requires technical expertise.
What recommendations would you give to someone considering this product?
It can scale to accommodate both small and large teams also can be integrate well with your existing tool stack.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Jeya S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira differentiates itself from other tools through its focus on agile methodologies, particularly for software development also helps teams improve productivity and streamline processes.
What is your favorite aspect of this product?
The detailed reporting and analytics tools also provide valuable insights
What do you dislike most about this product?
Sometime the interface can feel overwhelming, especially for teams without dedicated admin support.
What recommendations would you give to someone considering this product?
Start with a clear understanding of your team’s workflow needs to configure the tool effectively from the outset.
Pros
- Client's Interest First
- Over Delivered
- Continually Improving Product
- Performance Enhancing