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Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

Up 1
Since last award

85 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Agile Work Management

87

Bug Tracking & Issue Mgmt

86

Workflow Management

86

Analytics and Reporting

83

Resource Planning

83

ALM Integration

82

Traceability

82

Artifact Management

81

Managed Artifact Repository

81

Automation

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

82

Ease of Customization

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

81

Vendor Support

80

Jira Reviews

Sreekesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Efficient tool for managing tasks and team project

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is easy to use with flexible workflows and boards.It’s great for tracking tasks and managing team projects in one place.

What is your favorite aspect of this product?

I like how Jira keeps everything organised from tasks to bugs to timelines. It makes it easy to see what everyone’s working on and stay on track.

What do you dislike most about this product?

Sometimes Jira can feel a bit overwhelming with too many features, especially for new users, but it gets easier with regular use.

What recommendations would you give to someone considering this product?

Take some time to explore the features and customize workflows to fit your team's needs. Start simple, and gradually use more features as you get comfortable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Odudu U.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Robust and reliable tool for managing agile team

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

A key differentiator is its tight integration with the broader Atlassian ecosystem (like Confluence, Bitbucket, and Opsgenie), making it easy to tie together documentation, code, and incident tracking in one unified environment.

What is your favorite aspect of this product?

I appreciate the automation rules, which reduce manual steps like transitioning issues after PR merges or notifying the right stakeholders. It streamlines communication and lets developers stay focused on shipping code.

What do you dislike most about this product?

What I find most challenging about Jira is that it can feel overly complex and heavy, especially for smaller teams or fast moving projects. Setting up workflows, permissions, or custom fields often requires a lot of configurations and if not well managed, it can slow teams down instead of helping them move faster.

What recommendations would you give to someone considering this product?

I would recommend starting with a clear understanding of your team’s workflow before configuring Jira. It is a very powerful tool, but it can become overwhelming if you try to use everything at once. Start simple, and scale your setup gradually, adding custom fields, statuses, or automation rules only as real needs arise.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Sumit A.

  • Role: Consultant
  • Industry: Shipping
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Jira- elevates the project workflows

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It elevates the tracking of project efficiently. The new features in the tools include everything that can be for project workflow management and issue tracking. It deliver quality outcome thru effective tracking

What is your favorite aspect of this product?

Ease of use and integration

What do you dislike most about this product?

Nothing at all. lil more support from the team

What recommendations would you give to someone considering this product?

Go for it, Best tool for any project implementation.

Pros

  • Enables Productivity
  • Saves Time
  • Security Protects
  • Helps Innovate

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