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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Add Attachments

88

Task Prioritization

88

Task Categorization

88

Task Reporting

85

Notifications

85

Dependencies

85

Add Notes

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Kishan Y.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Strong project management tool.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Certain project management solutions may struggle to manage agile and non-agile projects.

What is your favorite aspect of this product?

Advanced roadmaps indicate project deadlines and dependencies for long-term planning. Good reporting and analytics tools track progress and identify obstacles.

What do you dislike most about this product?

Long projects or plugins can delay performance. Small groups or companies with limited resources may find the fees prohibitive.

What recommendations would you give to someone considering this product?

Suitable for firms seeking scalable, integrated project management.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Saves Time

Peter R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Powerful Task Tracking - The best platform!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It is highly adaptable for various methodologies, particularly Agile and Scrum, offering comprehensive support for sprint planning, backlog management, and reporting.

What is your favorite aspect of this product?

The detailed reporting and dashboards allow for real-time visibility into project progress and team performance, which is invaluable for tracking and managing tasks efficiently.

What do you dislike most about this product?

The custom workflows can be confusing sometimes across projects.

What recommendations would you give to someone considering this product?

Take time to thoroughly understand your team’s workflow requirements before diving into customization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Aakansha R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Amazing features, Fantastic product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is highly customisable, we can define multiple status, transitions and resolutions which helps to make it adaptable for all kind of project management. And it also offers flexible deployment options like cloud, server and more.

What is your favorite aspect of this product?

What i would love about this tool is its customisable workflows and integration with other tools. The ability to manage the workflows to fit specific project requirements is a game-changer.

What do you dislike most about this product?

Jira is highly customisable which sometimes lead to a drawback too. While the flexibility of workflow and configurations is powerful, it can lead to overly the complicated setups especially in a larger team or organisation.

What recommendations would you give to someone considering this product?

Well there are multiple good reasons to choose Jira. Here are some - Its amazing integrity capabilities with other tools. Its Automate Repetitive Tasks which allows you to create rules for assigning issues, transitioning statuses, and sending notifications. Its increase the productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

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