What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
98 Plan to Renew
Up
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 95%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 92%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Categorization
Task Prioritization
Add Attachments
Task Reporting
Notifications
Due Dates
Drag and Drop Prioritization
Add Notes
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Management - Enterprise
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Product Management
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Application Lifecycle Management
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Jira Reviews
Diego R.
- Role: Consultant
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Jul 2025
Great tool for task management
Likeliness to Recommend
What differentiates Jira from other similar products?
workflows are very customisable
What is your favorite aspect of this product?
workflows and their possibility to automate tasks
What do you dislike most about this product?
difficulty to integrate with other tools
What recommendations would you give to someone considering this product?
use a vendor that can customise the tool for you
Pros
- Reliable
- Trustworthy
- Caring
- Saves Time
Sreekesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Efficient tool for managing tasks and team project
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is easy to use with flexible workflows and boards.It’s great for tracking tasks and managing team projects in one place.
What is your favorite aspect of this product?
I like how Jira keeps everything organised from tasks to bugs to timelines. It makes it easy to see what everyone’s working on and stay on track.
What do you dislike most about this product?
Sometimes Jira can feel a bit overwhelming with too many features, especially for new users, but it gets easier with regular use.
What recommendations would you give to someone considering this product?
Take some time to explore the features and customize workflows to fit your team's needs. Start simple, and gradually use more features as you get comfortable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Odudu U.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
Robust and reliable tool for managing agile team
Likeliness to Recommend
What differentiates Jira from other similar products?
A key differentiator is its tight integration with the broader Atlassian ecosystem (like Confluence, Bitbucket, and Opsgenie), making it easy to tie together documentation, code, and incident tracking in one unified environment.
What is your favorite aspect of this product?
I appreciate the automation rules, which reduce manual steps like transitioning issues after PR merges or notifying the right stakeholders. It streamlines communication and lets developers stay focused on shipping code.
What do you dislike most about this product?
What I find most challenging about Jira is that it can feel overly complex and heavy, especially for smaller teams or fast moving projects. Setting up workflows, permissions, or custom fields often requires a lot of configurations and if not well managed, it can slow teams down instead of helping them move faster.
What recommendations would you give to someone considering this product?
I would recommend starting with a clear understanding of your team’s workflow before configuring Jira. It is a very powerful tool, but it can become overwhelming if you try to use everything at once. Start simple, and scale your setup gradually, adding custom fields, statuses, or automation rules only as real needs arise.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
