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Jira Logo
Atlassian

Jira

Composite Score
9.0 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Task Assignment

88

Task Status

87

List Tasks

87

Task Categorization

87

Task Prioritization

87

Add Attachments

85

Task Reporting

85

Add Notes

84

Notifications

84

Drag and Drop Prioritization

84

Due Dates

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

ISHAN S.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Keeps My Clinic Work & Content Planning Organized

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira feels different because it shows my work in a clear way on one board. I can see what is pending, what I am doing, and what is done. I use it for follow ups, diet work and content tasks, and it helps me keep everything in one place. I can move tasks step by step, so I know the progress. It also helps me focus on one task at a time instead of thinking about everything together. At first it feels a bit busy, but after some use it becomes easy. It helps me keep my work more organized and clear.

What is your favorite aspect of this product?

What I like most is that I can see all my work in one place on a board. I can check which follow ups are pending, what diet work I am doing, and what is already done. I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content, so I have different tasks daily. I also use it for content work like planning topics, writing scripts and tracking video work, so everything stays in one place. I create small tasks for follow ups and diet updates and add short notes, so I don’t forget details. Moving tasks step by step helps me see progress and plan my day better.

What do you dislike most about this product?

At the start, the screen feels a bit crowded, so it takes some time to understand where things are.Some options are more for technical use, which I don’t really use in my daily clinic work. For basic task use, it feels a little heavy in the beginning, but after using it for some time, it becomes easy to handle.

What recommendations would you give to someone considering this product?

I would say just start using it with your daily work and see how it goes. Don’t try to use everything at once, keep it simple in the beginning. For things like follow ups, planning and daily work, it works fine. After some time, you get used to it and it becomes easier to handle. It works best when you use it regularly, then you can see the benefit clearly in daily work. You can adjust it as per your work style, so it fits easily into your routine. Once you understand the flow, it helps keep your work more clear and in order.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Saves Time

Umran M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2025

Jira, the Agile Project Managers' Swiss Army knife

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Capabilities and relative customisation workflows, Clear issue tracking power. Integration capabilities.

What is your favorite aspect of this product?

Scalability and community support

What do you dislike most about this product?

Can be complex for beginners as there is a learning curve and the customisation overhead.

What recommendations would you give to someone considering this product?

Speak with Businesses and Project managers from within your network, you'll be impressed with the feature set and the business value it can add to your future and existing projects/productivity.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sivasankaran P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Agile Project and Task Management Simplified

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

What sets Jira apart from other project management tools is how focused it is on agile workflows and customization. It really shines with features like issue tracking, sprint planning, and detailed reports that help software teams stay on track. Plus, it’s super flexible teams from different industries can tweak it to fit their own way of working. On top of that, it integrates smoothly with lots of other tools developers use, making it a solid all-in-one option for managing projects.

What is your favorite aspect of this product?

My favorite aspect of Jira is how customizable it is. You can tailor workflows, boards, and dashboards exactly to fit your team’s way of working, which makes managing tasks and tracking progress much smoother. It adapts to different project styles without forcing a one-size-fits-all approach, and that flexibility really helps teams stay organized and productive. What about you?

What do you dislike most about this product?

The thing I dislike most about Jira is that it can sometimes feel a bit overwhelming, especially for new users. The interface and options are so detailed and packed with features that it takes time to learn and set up properly. If you don’t customize it carefully, things can get cluttered or complicated quickly, which can slow down the workflow instead of helping it. Have you noticed that too?

What recommendations would you give to someone considering this product?

I’d recommend taking the time upfront to really learn how Jira works and customize it to fit your team’s needs. Don’t just stick with the default settings tailor the workflows, boards, and notifications so everything feels intuitive and relevant. Also, start small: introduce features gradually instead of trying to use everything at once. And if your team’s new to Jira, consider some training or tutorials to help everyone get comfortable faster. It’s a powerful tool, but it works best when set up thoughtfully. Would you want tips on where to start?

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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