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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1235 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Project Invoicing and Accounting Integration

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Sajin T.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Agile and DevOps Expertise Robust Ecosystem of Add-ons

What is your favorite aspect of this product?

Issue tracking through several statuses

What do you dislike most about this product?

Bit complex, Not a newbie can use easily product

What recommendations would you give to someone considering this product?

Definitely give it a try. Implementing the Atlassian account opens to various SW too.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Fahmi B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Powerful project management for agile teams

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out from competitors due to its deep customization options, robust issue tracking, and strong focus on Agile methodologies. It also offers extensive integrations and a thriving community, making it a versatile choice for diverse project management needs.

What is your favorite aspect of this product?

Jira’s biggest strength is its incredible flexibility. It’s like a chameleon, adapting to fit any team or project. You can mold it to your exact needs, from simple to complex workflows.

What do you dislike most about this product?

Jira's steep learning curve is a common complaint. While its flexibility is a huge plus, it can be overwhelming for newcomers. Getting the hang of it takes time and effort.

What recommendations would you give to someone considering this product?

If you're considering Jira, be prepared for a learning curve. While its customization options are powerful, they can be overwhelming initially. However, once you master it, Jira can become an invaluable tool for your team. I recommend starting with a smaller project to get familiar with the platform before diving into larger, more complex ones. Also, take advantage of Jira's extensive resources and community for support and tips.

Pros

Reliable
Trustworthy
Saves Time
Altruistic

Krishna S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Best Project management tool for Agile

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Well aligned with Agile. Best compliance Great backlog dashboard

What is your favorite aspect of this product?

Clear visibility and audit trail Specific processes for each method

What do you dislike most about this product?

A bit difficult for beginner for a small team it is not ideal

What recommendations would you give to someone considering this product?

If you are using as a enterprise software for compliance and PM, go ahead and use this

Pros

Reliable
Trustworthy
Effective Service
Inspires Innovation

How We Deliver

Events

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Project Invoicing and Accounting Integration Create invoice that automatically syncs into accounting software to simplify the billing and invoicing process.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle & Release Management

Jira Reviews

Sajin T.

Fantastic Product

Likeliness to Recommend

Pros

Fahmi B.

Powerful project management for agile teams

Likeliness to Recommend

Pros

Krishna S.

Best Project management tool for Agile

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Project Invoicing and Accounting Integration

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support