What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Retainer Management
Time & Expense Tracking
Calendar Integration
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Kayode F.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Aug 2025
A powerhouse for managing big tasks and projects
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira specifically stands out because of the workflow automation and detail tracking. Based on my experience so far, I can actually say "No tool tracks work quite like Jira." Every task has: • A unique ID • A full change history • Custom fields (you can add “Platform,” “Post Type,” “Approval Status”) • And status changes that trigger automations
What is your favorite aspect of this product?
I fell in love with the fact that Jira holds everyone accountable. As a Social Media Manager in a tech-focused team, Jira helped me keep track of who’s blocking what. For example, I’d know that a designer hadn’t finished the carousel graphics or that a blog post was stuck waiting for an SEO review.
What do you dislike most about this product?
Sadly, Jira is way too much for simple projects. For those working solo or just planning basic weekly content, Jira can feel like using a spaceship to deliver pizza. There’s a learning curve, a ton of settings, and setup can take more time than the actual work.
What recommendations would you give to someone considering this product?
Straightforward: • Use it if you’re working with developers or product teams. They probably already live in Jira. • Don’t go in without a workflow strategy... take 1 hour to map it before setup. • Great for long-term planning (think: campaign launches, client retainers, content roadmaps) • Use labels and custom fields to personalize it to your workflow
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel O.
- Role: Finance
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Task management is easier and reliable enough
Likeliness to Recommend
What differentiates Jira from other similar products?
Has the AI integrated into the JIRA tool which makes it simpler to use the solution with AI automations
What is your favorite aspect of this product?
Task and product templates can be customised and has the AI that makes it easy to rephrase project details in either formal or friendly tone at no additional cost
What do you dislike most about this product?
The solution is priced per seat per month which makes the tool so expensive to use for smaller enterprises
What recommendations would you give to someone considering this product?
I would recommend the solution for both task and project management since it is quite faair
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Saves Time
Sourish D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2025
Powerful but Complex: JIRA Excels at Project Track
Likeliness to Recommend
What differentiates Jira from other similar products?
What really sets Jira apart for me is how customizable it is. You can pretty much tailor it to match your team’s exact workflow, which is great if you’re working on complex projects or in an agile environment. It supports Scrum and Kanban really well, and the reporting tools help track progress and identify blockers easily. Another thing I like is how well it integrates with other tools—especially if you're already using things like Confluence, Bitbucket, or Slack. There's also a huge marketplace for plugins if you need something extra.
What is your favorite aspect of this product?
My favorite thing about Jira is how flexible and customizable it is. I really like that I can set up workflows, boards, and fields exactly the way my team works, instead of trying to fit into a one-size-fits-all process. It gives us a lot of control and makes tracking work feel much more organized and tailored to our needs.
What do you dislike most about this product?
What I dislike most about Jira is that it can be pretty overwhelming, especially for new users. The interface isn’t always intuitive, and there are so many features and settings that it’s easy to get lost if you’re not familiar with it. Setting things up the way you want can also take time and effort. Once it’s all configured, it works great—but getting there can be frustrating.
What recommendations would you give to someone considering this product?
I’d recommend taking the time to really understand how your team works first—then set up your workflows and boards to match that. Don’t try to use everything at once; start simple and build up as you go. Also, be prepared for a bit of a learning curve, especially for new users. But if you’re managing complex projects or working in an agile environment, it’s definitely worth the investment. The flexibility and visibility it gives your team can make a big difference once it's properly set up.
Pros
- Trustworthy
- Effective Service
- Caring
- Saves Time
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable