Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Neetu B.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

best tool for agile project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

jira works well with development tools unlike Trello which focuses pictures.

What is your favorite aspect of this product?

jira automation features have improved allowing less manual task management.

What do you dislike most about this product?

jira mobile app lacks features making it less useful for project management on the go.

What recommendations would you give to someone considering this product?

good for software teams that need a strong project management tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Sneha C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Outstanding task track tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

As Jira is Atlassian product, it can be integrated with Atlassian products easily. Similarly integration with a few other products can be done easier and faster than other tools just in few taps.

What is your favorite aspect of this product?

It's drag and drop feature to change the status or state of the tasks and bugs is excellent and my favorite aspect.

What do you dislike most about this product?

Initial users/New users of this product may find the application usage a bit confusing. Documentation and roadmap should be enhanced so that users can find it easier while using the application.

What recommendations would you give to someone considering this product?

Anyone who wants to track the project status and tasks in the project can consider this product.

Pros

Helps Innovate
Reliable
Efficient Service
Inspires Innovation

Jaspreet S.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

JIRA: A versatile Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

1) Sprint and Kanban Boards 2) Custom Workflows and Issue Types 3) Atlassian Automation for JIRA 4) Seamless integration with other Atlassian Product like Confluence, Bitbucket 5) Handling Large-scale projects with numerous teams and stakeholders 6) Atlassian Support System

What is your favorite aspect of this product?

1) Jira's ability to adapt to various workflows and project types is a significant advantage. 2) Jira's seamless integration with other Atlassian products and third-party tools creates a cohesive and streamlined project management environment. 3) Jira's strong support for agile methodologies like Scrum and Kanban. 4) The large user community and Atlassian's support resources provide valuable assistance and resources for users.

What do you dislike most about this product?

1) While customization is a strength, excessive customization can make Jira difficult to manage and maintain. 2) For smaller teams or companies, the cost of Jira (especially with premium features) can be a overkilling. 3) With large data sets, JIRA performance gets degrade and it takes time to load the data.

What recommendations would you give to someone considering this product?

1) Determine if your team's workflow aligns with Jira's agile focus, such as Scrum or Kanban. 2) Determine if the integrations (Git/Slack/Confluence) will significantly enhance your workflow and productivity. 3) Compare Jira's pricing plans to the value it offers your team. 4) Experiment with Jira's features and functionalities to see if it meets your expectations using Trail version setup for POC.

Pros

Effective Service
Helps Innovate
Continually Improving Product
Reliable

Cons

Charges for Enhancements

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Neetu B.

best tool for agile project management

Likeliness to Recommend

Pros

Sneha C.

Outstanding task track tool

Likeliness to Recommend

Pros

Jaspreet S.

JIRA: A versatile Project Management Tool

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support