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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Enrique A. D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Projects with Jira, Good for SW developments.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira stands out for its unparalleled adaptability, allowing users to customize workflows, fields, and permissions. Its seamless integration with various tools and plugins enhances collaboration. Jira's user-friendly interface, agile support, and robust analytics cater to diverse project needs. Scalable for both small teams and large enterprises, Jira's frequent updates and responsive support contribute to its status as a leading project management and issue tracking solution.

What is your favorite aspect of this product?

I appreciate Jira for its flexibility in adapting to various project management methodologies, extensive customization options, seamless integration with other tools, and the constant updates and improvements introduced by Atlassian. The ability to scale from small teams also for large enterprises, along with robust analytics and reporting features, is also frequently cited as a positive aspect.

What do you dislike most about this product?

The extensive feature set and customization options may be overwhelming for beginners. Additionally, while Jira is highly adaptable, configuring complex workflows may require administrative expertise. Some users also mention that the pricing structure can become costly for larger teams or organizations. Despite these considerations, opinions vary, and many users find the benefits of Jira, such as its flexibility and robust capabilities, outweigh any initial challenges.

What recommendations would you give to someone considering this product?

For those considering Jira, I recommend investing time in understanding its features and customization options. Start with basic project setups and gradually explore advanced functionalities to maximize its benefits. Utilize available tutorials and community resources for assistance. Ensure that your team is aligned with Jira's workflow philosophy, especially if transitioning from traditional to agile methodologies. Evaluate your integration needs and take advantage of Jira's extensive plugin ecosystem. Additionally, consider the scalability and long-term costs associated with your team size and requirements.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Rohit M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Leading Project Management tool in the market.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is the most stable project management software i have seen in past couple of years, it has improved a lot in terms of user experience and security point of view. We can have Jira on-premise or we can go 1 step ahead and get the cloud version of it which is flawless.

What is your favorite aspect of this product?

Jira is the primary project management tool in my organization from several years. Jira gives high security environment where we can even discuss the confidential information related to project or related ongoing task. over the years Jira has improved the User interface and added lots of unique features.

What do you dislike most about this product?

the only dislikes i would say is some beginner people complained that they find Jira bit difficult to use, it is lot of things on single page which sometimes confuses people, other than this i didn't find anything against the Jira.

What recommendations would you give to someone considering this product?

the only recommendations is go for the JIRA, its best product from Atlassian for project management.

Pros

  • Reliable
  • Saves Time
  • Security Protects
  • Performance Enhancing

Cons

  • Charges for Enhancements

Jorge J. C.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Excelent and Efficient Product .100% Recommended

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

many and extraordinary features

What is your favorite aspect of this product?

Panels of COntrols

What do you dislike most about this product?

nothing dislike of product

What recommendations would you give to someone considering this product?

customize with 100% of work of development and CI-CD pipelines

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Fair

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