Jira Customer Reviews 2026 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Mikeson R.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Helps teams stay organized and on track.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I loved its detailed reporting and tracking. Great for teams that want issue tracking, clear visibility of work progress & structured workflows.

What is your favorite aspect of this product?

I love that how easily we can see things like what is pending, what is in progress and what is completed etc. Timelines, board and report make it easy to understand project status at any time.

What do you dislike most about this product?

complex for new users, otherwise all good.

What recommendations would you give to someone considering this product?

Don't complicate things by too much customizing in the beginning. Use templates to save time.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

NavPrabhat K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2025

The Best Tracking Tool for All Business

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Helps me to track bug status in a very convenient way, whereas other product lags in this part. with the help of this tool i can easily integrate with confluence it saves my time in preparing the document. It provides a good automation and workflow steps whereas other product still Lags. In Addition, I can easily integrate with Microsoft teams and will increase the productivity.

What is your favorite aspect of this product?

My Favourite aspect is that Jira provides strong support for agile practices which makes our project management easier and more efficient. I Like its automation capabilities which saves loy of manual effort.

What do you dislike most about this product?

Sometimes Jira would take more time to Log in, other than that rest all is good

What recommendations would you give to someone considering this product?

I would definitely recommend this product if they are really looking for project management and to track reporting status. Its convenient for both small and large scale industries & its cheap and best compared to other available products.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Celine F.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Log It to Fix It; Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira works well for our travel data team because our projects involve many moving parts. I think it suits our mix of fare modelling, search optimization, and supply integration tasks. It helps me track dependencies when we coordinate fixes with airline partners and hotel vendors.

What is your favorite aspect of this product?

I like the custom issue types since they let me separate ETL regressions from behavioural model tweaks. I used that structure during a project where we rebuilt our cancellation prediction model for winter routes.

What do you dislike most about this product?

I feel the search syntax could stay consistent across filters.

What recommendations would you give to someone considering this product?

Keep issue types simple. Travel data projects get messy quickly. Create clear swimlanes for modelling, ingestion, and partner integrations.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

How We Deliver

Events

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Mikeson R.

Helps teams stay organized and on track.

Likeliness to Recommend

Pros

NavPrabhat K.

The Best Tracking Tool for All Business

Likeliness to Recommend

Pros

Celine F.

Log It to Fix It; Jira

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Retainer Management

Resource Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support