Jira Customer Reviews 2026 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Zeba S.

Role: Consultant
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Good features but missing in some areas

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

customisation is available in Jira , it also provides good collaborative options and is quite a popular product. JIra is widely used and trusted , Most of the task management job in big firms with huge employee are easily carried on in JIRA , It also keeps updating it features like the analytics capabilities .

What is your favorite aspect of this product?

capabilities , it help manage tasks and resources very well .

What do you dislike most about this product?

We still need more capabilities in terms of budget management and integration with ERP tools

What recommendations would you give to someone considering this product?

go for it !

Pros

Reliable
Efficient Service
Caring
Respectful

Cons

Inhibits Innovation
Slower Product Innovation
Leverages Incumbent Status

Ashish S.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

A fairly robust ticketing system

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is considered perfect when it comes to handling a software team that might need advanced agile functionality as well as structured workflow.

What is your favorite aspect of this product?

Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences. Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket

What do you dislike most about this product?

To create projects with multiple steps, the use of Epics can become clunky, and integrating dependencies into the process is not easily done

What recommendations would you give to someone considering this product?

I think it's great for tracking bugs, support tickets, and other clearly-defined tasks, especially when the time to complete is short or also very defined. It tends to be less useful as a project management tool or for planning, especially for longer-term projects with multiple tasks and a large number of collaborators.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Caring

Pooja D.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

That Simplifies Project Monitoring and Reporting.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a sturdy platform for managing projects and tracking tasks effectively. Its customizable workflows make it easy for our team to tailor the system to their specific needs and processes. The ability to integrate with a variety of development tools also helps streamline work and enhance productivity.

What is your favorite aspect of this product?

Jira’s reporting features provide useful insights that support better planning and follow-up. It feels like a comprehensive solution for software development teams.

What do you dislike most about this product?

Complexity can be a real hurdle for some users. The extensive feature set is undeniably powerful, but it may come with a steep learning curve for new teams getting started.

What recommendations would you give to someone considering this product?

This solution helps organizations improve productivity and deliver projects more efficiently while keeping day-to-day work better organized. And contributes to a smoother, more structured, and more successful project execution process.

Pros

Reliable
Effective Service
Saves Time
Client Friendly Policies

Cons

Vendor's Interest First
Less Generous

How We Deliver

Events

Jira

What is Jira?

Company Details

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Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Zeba S.

Good features but missing in some areas

Likeliness to Recommend

Pros

Cons

Ashish S.

A fairly robust ticketing system

Likeliness to Recommend

Pros

Pooja D.

That Simplifies Project Monitoring and Reporting.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Retainer Management

Resource Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support