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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Kate B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Brings visibility to project management.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is the only major project management software I have used, that sets no limitations on the software products I can integrate it with. Therefore as a team, we have successfully brought vital software tools we use on a daily basis into our project management workflow by simply integrating them with Jira. This of course has led to better day to day operational data management for our projects while simplifying and automating a lot of our project management efforts .

What is your favorite aspect of this product?

Jira's product delivery feature for me, is what I have most enjoyed about Jira in recent times. With this feature, members of my department are capturing project ideas and insights faster, through organized user feedback and engagement. Perhaps most importantly, this feature has better aligned my department with the business operations teams within my company , by making it possible to connect product ideas with real time project management efforts .

What do you dislike most about this product?

Out of the box , Jira comes with limited team collaboration capabilities. A case in point is the absence of a provision for real time team messaging , which is critical for successful project management. Although, as a team, we have successfully navigated this hurdle by integrating Jira with Slack to provide us with all of the real-time team collaboration capabilities we desire for effective project management. We will however still prefer Jira having the above capabilities by default.

What recommendations would you give to someone considering this product?

Adoption or use of Jira within a team depends on the expectations and needs of the team in question.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Cristina C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Supervises and manages tasks and projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

This enables me to create software with features and functionalities that precisely fit any task in addition to managing projects.

What is your favorite aspect of this product?

I appreciate that it's a versatile platform that enables me to design one-of-a-kind, customized projects. I can also automate it to fit my workflow and prevent issues, and it provides me with a comprehensive overview of every project—both initiated and completed.

What do you dislike most about this product?

Actually, I don't dislike anything; in fact, it's been ideal for helping me create Scrum and Kanban boards, which allow me to reduce complex tasks to much smaller ones.

What recommendations would you give to someone considering this product?

I suggest it because it enables me to plan and monitor, establish centralized and organized work, and allocate tasks to each team so that we can maximize production.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aman S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Super Boss for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Here are some key features that differentiate Jira from other similar products: Incident Investigation for Release Management. Scrum Projects. Team Activity Overview. Custom Fields.

What is your favorite aspect of this product?

I appreciate Jira’s customizable workflows. This feature allows teams to tailor the tool to their specific needs, making it a flexible solution for a variety of project types and working styles.

What do you dislike most about this product?

Jira can be complex and difficult to set up, especially for teams that are new to project management software. Its extensive features and customization options, while powerful, can also make the interface feel overwhelming..

What recommendations would you give to someone considering this product?

I would say Prepare for a Learning Curve to leverage Integrations by using the Support Resources with this software.

Pros

  • Effective Service
  • Saves Time
  • Respectful
  • Over Delivered

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