Jira Customer Reviews 2026 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Helps Innovate

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Product Management

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Application Lifecycle Management

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Jira Reviews

Krati S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Powerful Project tracking for agile teams

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira's focus on Agile methodology alone differentiates it from its competitors but its features like customized dashboard, reporting features too plays a big role

What is your favorite aspect of this product?

I really love the flexibility it provides, the ability to customise the dashboards, allowing teams to tailor the platform for their processes

What do you dislike most about this product?

Jira sometimes feels a little complex to use and its Initial setup can be made easier

What recommendations would you give to someone considering this product?

If your teams or businesses are trying to get into agile methodology or are working with that methodology then this tool is a must

Pros

Trustworthy
Saves Time
Client Friendly Policies
Fair

Cons

Less Performance Enhancing
Less Caring

Bilal Ahmad k.

Role: Information Technology
Industry: Entertainment
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2026

Jira Tools

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We are using Jira Service management. We love the integration its providing with Datadog and Pagerduty which is essential for the Pipeline of our service management

What is your favorite aspect of this product?

Intergration with SAAS toold

What do you dislike most about this product?

Nothing to dislike as of now

What recommendations would you give to someone considering this product?

Go for it as its cheaper than other products and saves cost

Pros

Helps Innovate
Trustworthy
Unique Features
Efficient Service

Hemant G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Efficient, flexible, and team‑friendly tool"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira sets itself apart with its deep flexibility and strong focus on agile project management. It’s highly configurable, letting teams adapt workflows to their exact needs, and it integrates tightly with development tools, making it ideal for software teams. Compared to more rigid tools like Microsoft Project, Jira emphasizes adaptability and collaboration rather than strict scheduling.

What is your favorite aspect of this product?

What I enjoy most about Jira is how customizable it is that you can shape workflows to fit exactly how your team operates. The agile boards make tracking progress simple and visual, which keeps everyone aligned. On top of that, its integrations with development tools help streamline the whole process from planning to delivery.

What do you dislike most about this product?

The part I find most frustrating about Jira is that it can feel overwhelming for new users because of all the configuration options. Setting up workflows sometimes takes more time than expected, and the interface can get cluttered when managing large projects. It also tends to slow down a bit when handling very complex boards.

What recommendations would you give to someone considering this product?

If you’re thinking about using Jira, I’d suggest starting small with a single project to get familiar with its features before rolling it out widely. Take time to customize workflows so they match how your team actually operates. Also, make use of its integrations with development tools, as they can really boost efficiency and keep everything connected.

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

How We Deliver

Events

Jira

What is Jira?

Company Details

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Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Krati S.

Powerful Project tracking for agile teams

Likeliness to Recommend

Pros

Cons

Bilal Ahmad k.

Jira Tools

Likeliness to Recommend

Pros

Hemant G.

Efficient, flexible, and team‑friendly tool"

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Retainer Management

Document Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support