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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Pawan Kumar B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It created with perspective of team and product management with full SDLC and management

What is your favorite aspect of this product?

Agile and its tracking for task and team.

What do you dislike most about this product?

Nothing so far.

What recommendations would you give to someone considering this product?

This is fabulous product if you would like to manage the large size product with large team.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Amir N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

More flexible than Azure DevOps. Easier to use and more intuitive.

What is your favorite aspect of this product?

Flexibility in setting the projects, either as Kanban or Scrum. Ability to customize. Using JQL for reports' customization

What do you dislike most about this product?

You can really get lost in setting the hierarchy (i.e. user stories, tasks , sub tasks, etc.)

What recommendations would you give to someone considering this product?

The tool is extremely flexible, so you have to have a good idea how to structure your projects.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Security Protects

Karthick M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Project Powerhouse, Craving Predictive AI

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its deep customization options, making it a chameleon that adapts to almost any workflow. Unlike some competitors with a one-size-fits-all approach, Jira lets you tailor boards, fields, and automation to perfectly suit your team's needs. This flexibility is amazing, but it can also lead to a steeper learning curve compared to simpler project management tools.

What is your favorite aspect of this product?

Jira's the king of customization in project management land. Whether your team's a tiny startup or a corporate giant, Jira lets you bend it to your will. Imagine building custom boards, fields, and automations that perfectly match your workflow – it's like having a project management tool built just for you. This makes Jira incredibly powerful, but just remember, there's a bit of a learning curve to unleash its full potential.

What do you dislike most about this product?

Jira's a powerhouse, but all that customization can feel like wrangling a dragon. Setting things up just right takes time and effort, and wading through complex configurations can be daunting for new users. While the flexibility is amazing, some simpler project management tools offer a more user-friendly experience out of the box.

What recommendations would you give to someone considering this product?

If your team thrives on a unique workflow and craves ultimate control, Jira's your project management champion. It bends to your will with custom boards, fields, and automations – like a bespoke tool built just for you. However, unleashing its power requires some effort, so be prepared for a learning curve. If user-friendly simplicity is your priority, there are easier options. But for those seeking ultimate customization, Jira is the king with a crown, just be prepared to learn its language.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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