What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Retainer Management
Time & Expense Tracking
Project Invoicing and Accounting Integration
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
REHAN S.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Jul 2026
Powerful Issue Tracking That Scales Well
Likeliness to Recommend
What differentiates Jira from other similar products?
What I like about Jira is that it adapts to different ways of working instead of forcing a single process. Whether you're handling bug tracking, sprint planning, or everyday task management, it gives enough flexibility to organize work while maintaining clear visibility across the team.
What is your favorite aspect of this product?
My favorite part is how easy it is to follow the progress of every task. I can quickly see what is in progress, what's waiting for review, and what has been completed, which makes planning and team coordination much more efficient.
What do you dislike most about this product?
The learning curve is probably the biggest challenge. With so many settings and customization options, it can take a while for new users to feel comfortable and use the platform effectively.
What recommendations would you give to someone considering this product?
Don't try to use every feature on day one. Start with the essentials, build workflows that match your team's process, and gradually explore the advanced capabilities. Taking that approach makes Jira much easier to adopt and helps teams get the most value from it.
Pros
- Enables Productivity
- Altruistic
- Client's Interest First
- Appreciates Incumbent Status
Tarun S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2026
Providing better solution to manage projects easil
Likeliness to Recommend
What differentiates Jira from other similar products?
It is the best software for task and project management for all type of projects. It's ai features works outstanding as we don't require to write a description of tasks It generates description according to the provided summary that saves time and overall efforts to manage tasks.
What is your favorite aspect of this product?
The best part of using this platform is its ability to manage the tasks and project in our application life cycle or bug tracking. It's new ai features works seamless to manage the tasks we are able to create sub tasks summary with helps of AI tool in jira they are enhancing more features day by day that directly saves time and user efforts.
What do you dislike most about this product?
All features in this software works good and no more dislike with using this software.
What recommendations would you give to someone considering this product?
I recommend this software to manage all type of projects. It has best features to manage multiple projects at the same time, we can easily create backlogs sprint and followups on task easily that saves time and overall cost.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Sandip T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2026
Powerful but complex, only use for serious dev tas
Likeliness to Recommend
What differentiates Jira from other similar products?
Deep GitHub integration and custom workflows set it apart.
What is your favorite aspect of this product?
The customizable dashboards give perfect project visibility instantly.
What do you dislike most about this product?
The steep learning curve overwhelms new users at first.
What recommendations would you give to someone considering this product?
Invest time in setup — proper configuration pays off hugely.
Pros
- Trustworthy
- Caring
- Saves Time
- Security Protects
