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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

85

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

82

Retainer Management

82

Time & Expense Tracking

82

Email Synchronization & Tracking

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Breadth of Features

84

Ease of Implementation

82

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Kishor W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2026

Jira makes managing tasks and tracking bugs easy.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out because it is easy to track bugs, manage tasks and collaborate with the team in one place.

What is your favorite aspect of this product?

My favorite thing about Jira is how easy it is to track bugs, manage tasks, and check project progress in one place.

What do you dislike most about this product?

Sometimes Jira feels slow, and setting up workflows or customizing dashboards can be a bit complicated.

What recommendations would you give to someone considering this product?

Jira is a good choice for managing tasks and tracking bugs, especially for software teams. Take some time to learn its features and set up workflows based on your team's needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

REHAN S.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Powerful Issue Tracking That Scales Well

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What I like about Jira is that it adapts to different ways of working instead of forcing a single process. Whether you're handling bug tracking, sprint planning, or everyday task management, it gives enough flexibility to organize work while maintaining clear visibility across the team.

What is your favorite aspect of this product?

My favorite part is how easy it is to follow the progress of every task. I can quickly see what is in progress, what's waiting for review, and what has been completed, which makes planning and team coordination much more efficient.

What do you dislike most about this product?

The learning curve is probably the biggest challenge. With so many settings and customization options, it can take a while for new users to feel comfortable and use the platform effectively.

What recommendations would you give to someone considering this product?

Don't try to use every feature on day one. Start with the essentials, build workflows that match your team's process, and gradually explore the advanced capabilities. Taking that approach makes Jira much easier to adopt and helps teams get the most value from it.

Pros

  • Enables Productivity
  • Altruistic
  • Client's Interest First
  • Appreciates Incumbent Status

Tarun S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2026

Providing better solution to manage projects easil

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is the best software for task and project management for all type of projects. It's ai features works outstanding as we don't require to write a description of tasks It generates description according to the provided summary that saves time and overall efforts to manage tasks.

What is your favorite aspect of this product?

The best part of using this platform is its ability to manage the tasks and project in our application life cycle or bug tracking. It's new ai features works seamless to manage the tasks we are able to create sub tasks summary with helps of AI tool in jira they are enhancing more features day by day that directly saves time and user efforts.

What do you dislike most about this product?

All features in this software works good and no more dislike with using this software.

What recommendations would you give to someone considering this product?

I recommend this software to manage all type of projects. It has best features to manage multiple projects at the same time, we can easily create backlogs sprint and followups on task easily that saves time and overall cost.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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