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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

John L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Streamlines project cycles

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira offers a high level of customization from the workflows all the way to the dashboards. It scales with your business and also offers robust security. It supports mobiles phones allowing work to be done remotely. The features and functions it offers support collaboration and communication across team members. It provides Scrum and Kanban methodologies that help in the management of complex projects. Also, the Jira search function is second to none it filters categories,status, and team members. In addition to this is the pricing that Jira offers that is cheaper compared to other tools we had considered.

What is your favorite aspect of this product?

Jira has proved to us to be the best project management tool that is easy to use. With Kanban and Scrum boards, it becomes easy to plan for big projects. Also with the to-do list, it is even much easier to keep track of each progress of team members. It has increased project visibility where team members can post, update and communicate with their team leaders via Scrum and Kanban boards. It is amazing how it integrates with a large number of applications which makes it an exceptional project management tool in the market. The workflow is highly customizable to enable personalization of workflows and ensuring no information is left out.

What do you dislike most about this product?

The reports cannot be reused and also the interface looks clunky.

What recommendations would you give to someone considering this product?

If you are looking for a project management tool that is easy to use and streamlines project cycles then Jira is the right tool for your case. It provides the best collaborative environment and offers a large number of integrations. It is very difficult to find a tool that can match up to Jira in terms of features and functionalities. I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adam L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

It is very flexible easy to learn and easy to use

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is very flexible. It is easy to use and easy to learn and can be set up on mobile, desktop or any other environment. Interface is fast and is a treat to use without any hassle with copy-pasting images, formatting stories and attachments as required. Its webbook with git enables the user to monitor all the commits provided with commit tags. It is a best choice for agile methodology. It provides easy commenting and tagging in a conversation. Its application is also customize able which can make it as simple as possible. It keeps record of the documents and enables the user to create tasks, sub tasks, epics and spikes.

What is your favorite aspect of this product?

It is used for team planning. It is highly flexible and can be configured for usage with wide variety of environment. The administration’s graphical user interface GUI can easily change Jira workflows, screens enable and issue types which maybe be suitable for any scenario.

What do you dislike most about this product?

Its user interface is confusing, and user may take time to get hand on it. It lacks with reports and charting facility. It has so many less mandatory fields in the GUI which is sometimes so overwhelming that the user gets lost.

What recommendations would you give to someone considering this product?

Jira is a great platform for project management. It keeps record of the documents and enables the user to create tasks, sub tasks, epics and spikes. I would recommend this amazing software to everyone.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

srinivas n.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Task Management Tool Out There

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is an amazing tool to manage any complex task management scenario. Loads of features are added into this and compared to other tools this is the only tool that has such a breadth of features.

What is your favorite aspect of this product?

Task management, Managing backlog items, automate workflows are some of the features we use and love the most. The best part about Jira is, it requires very little learning and you can become a proficient user in very few days. This tool has the best compatibility with agile methodologies.

What do you dislike most about this product?

Using mobile applications is a little difficult to manage tasks. Considering all other features we really don't have to bother about this.

What recommendations would you give to someone considering this product?

Efficient task management is very critical for any company to manage time and resources properly. With Jira, this can be easily achieved. The reliability of the application is very high. This is another critical point for enterprise companies to choose Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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