Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Ramya N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

A project management assistant

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira helps create tasks and plan the work accordingly for teams to achieve the requirements set by the product owners. It helps to track resources and also gain insights into how the work is being handled in each sprint

What is your favorite aspect of this product?

Jira provides the option to generate reports for each sprint to identify parameters such as velocity or burn down rate and use it to improvise efficiency in the future

What do you dislike most about this product?

The mobile version lacks most of the core features and is better suited only to check the status of the tickets

What recommendations would you give to someone considering this product?

A great tool for project management and to monitor & drive the overall efficiency of the team

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Samuel J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Making task management easier

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

By allowing to create multiple boards of different type as per need, Jira has made it easier to manage the relevant tasks. Unalike other tools, it is well suited for both Agile and waterfall methodologies.

What is your favorite aspect of this product?

Ability to create sprints based on calendar dates from Confluence. Any ticket which does not have any sprints assigned can be listed in backlogs so that the tickets are not lost

What do you dislike most about this product?

Table formatting is not supported well and at times tables copied from other tools tend to break into normal text

What recommendations would you give to someone considering this product?

Jira has made the much easier to adhere to Agile practices and enable the team to work with better efficiency

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Sunil B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Perfectly packed product for any size company

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The way we can record our task details ,requirements, project related information , story tickets , create epics. We don't need great knowledge about product to start using it. We can simply jump off and start using it.

What is your favorite aspect of this product?

- Efficiency and ease it provides in creating a) Task tickets b) Posting defects (and variety of internal fields in has to offer ) c) Recording requirement related tickets d) story tickets e) Epic tickets f) for task management tickets g) product related tickets Another great feature it offers is kanban and scrum board, which is widely used in current market - We don't need great knowledge for using this product.

What do you dislike most about this product?

I have been using JIRA for close to 9 years, the UI has been the same much or less. JIRA has added different features to it but it should also enhance its UI and make it more attractive.

What recommendations would you give to someone considering this product?

You can adopt this product no matter what is the size of company . Because it has everything which a company needs to start its business and run in right direction.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Ramya N.

A project management assistant

Likeliness to Recommend

Pros

Samuel J.

Making task management easier

Likeliness to Recommend

Pros

Sunil B.

Perfectly packed product for any size company

Likeliness to Recommend

Pros

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Title

1
Since last award

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support