This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Jerica G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Jira tracks bugs/improvement and Agile Methodology

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is used for tracking bugs and enhancements while adhering to Agile Methodology. The development process begins with the creation of tickets, followed by prioritization and planning for which tickets will be worked on during the current Sprint, followed by status updates and finally ticket closures.

What is your favorite aspect of this product?

This aids in team management and progress estimation. It also integrates with GitLab, so that when we push to Git and include a JIRA ticket number in the commit message, the changes made in Git will be reflected in JIRA. In addition to all this, we can also trace the ticket's history and leave comments on it.

What do you dislike most about this product?

With the rapid development of new product engineering tools, it is critical that Jira offer support for these new platforms as quickly as feasible. Because there isn't an automatic procedure for migrating data, moving to Jira from another system is a labor-intensive process.

What recommendations would you give to someone considering this product?

Since its inception, Jira has served as our company's principal task management software for keeping track of routine operations. Jira, on the other hand, has become an all-encompassing platform for us because of the many ways in which it can be integrated with other tools and systems vital to software engineering. Jira is now how we handle the whole product engineering process.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Pablo D.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Intuitive and easy to implement software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The capacity for several team members to collaborate on a project while having access to all relevant information. You can receive notifications when new tickets are allocated to users, as well as when tickets are changed or the person is referenced in a remark. Confluence system tests and user stories may be quickly linked to Jira tickets. When a new project comes in, we must first establish a plan for it, after which we make little individual tasks and allocate them to each team member. So it's really simple for us to keep track of all the jobs and subtasks for the entire crew.

What is your favorite aspect of this product?

User-friendliness, cross-platform compatibility, one-click job assignment and tracking, sophisticated filter options, mobile app, user-friendly UI, problem, bug, and task tracking all in one location. It is possible to create tickets, assign individuals to them, and get alerts. To obtain additional information about tickets, new fields have been introduced. You can keep track of how much time you spend on each issue. and generate reports displaying work by individual, time, and stage You may attach tickets to Confluence pages to monitor system testing, and you can filter by stage or owner.

What do you dislike most about this product?

The report generating process is not very straightforward; it takes several attempts to pull the information you want from the tickets. Also, if you make a board and several boards are made outside of that board, you get alerted of all updates on all boards; we haven't found a method to disable this function. There is no dark mode, file upload size is limited, interaction with other applications is difficult and you must browse through numerous choices to discover things.

What recommendations would you give to someone considering this product?

Take heart: you may encounter difficulties in the first 2-5 days of setup and comprehension, but things will become much easier and more versatile after that. Yes, if you operate in a team, I would suggest it for ticket tracking. You should spend some time getting acquainted with the reporting features and search choices. Recommend that the project manager use the reports to deliver relevant information to clients. Connecting to Confluence increases this product's usefulness.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aennie G.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best in class project management tool!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has epic features for organizing our various projects and task. There are excellent features for the product development process and to keep track of our progress they have everything needed to perform this task. We can easily manage our tasks and they have efficient criteria for the ownership reviews.

What is your favorite aspect of this product?

Jira has great transparency over the product and has an engineering roadmap throughout the organization. They have impressive customizability that helps us to establish the custom fields and automation of all types whenever there is a need to build new templates to support our projects and progress through new and different ideas.

What do you dislike most about this product?

Jira needs to add dark mode to its features. There are no automated alerts like ticket age and last update. It is not possible to filter the task through Jira. There must be a complete ALM solution added to the features.

What recommendations would you give to someone considering this product?

Jira is best recommended because it helps us to streamline our projects and processes and also the integration with other apps is also best.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Most Popular Jira Comparisons