Jira Customer Reviews 2025 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Also Featured in...

Task Management

Translation missing: en.product_page.ratings.score 9.0

View Jira in this category (opens in a new tab)

Product Management

Translation missing: en.product_page.ratings.score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Debolina N.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy and Powerful PM tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Reporting features and Dashboards

What is your favorite aspect of this product?

Automation possibilities

What do you dislike most about this product?

I do not dislike anything about Jira

What recommendations would you give to someone considering this product?

Take a demo once and you'll understand the power of Jira

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anil K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Best Project and application lifecycle Management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is best project , time, app lifecycle management Tool, It has number of unique features which makes JIRA differ from others. - We can manage Project , Time and Health of project. - Sprint planning - Velocity and burndown chart

What is your favorite aspect of this product?

Jira has number features which i liked most, I am going to explaining few. - Project planning - Creating and managing sprint(Story creating, assigning,managing , tracking) - Tracking the time invested in sprint - Track and manage the status of project . - Bug tracking and assigning to respective person - Details backlog report with chart - Integration with other apps becomes easy like bitbucket, firebase - Analyze the project health and performance with the help of velocity and Burndown chart

What do you dislike most about this product?

Jira is doing great as project management tool. I don't have any dislike till now.

What recommendations would you give to someone considering this product?

For Jira i have some recommendation which i felt , - if we have install application in mobile app and someone change or update JIRA ticket, we missed the notification, - NOTIFICATION SHOULD NOT BE MISSED.

Pros

Reliable
Saves Time
Fair
Altruistic

Andres P.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Jira keeps the ticketing system in order

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Since we have had Jira Service management in the office, everything has been going great because the ticketing system, complaints and incident reports are better distributed and customers are much more satisfied with the responsiveness we provide.

What is your favorite aspect of this product?

The work tracking management has been very useful, we have been able to see the work we do and the way we carry it out, to make improvements and corrections. The problem tracking management has also benefited us, since we can follow up on the reports we receive from our clients until they are resolved.

What do you dislike most about this product?

The design and layout of the main panel, with its many functions in sight, can be confusing, which makes it a bit slow to learn. The tickets could be generated a little faster, as currently there are many steps to create them. The complete installation of all the software, including the programs that are integrated, can be cumbersome.

What recommendations would you give to someone considering this product?

Although it has a steep learning curve, this is one of the most complete software for customer service, incident reporting and ticket generation. Once the agent has the proper knowledge to run the program, customer service will be very easy.

Pros

Reliable
Enables Productivity
Client Friendly Policies
Fair

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Debolina N.

Easy and Powerful PM tool

Likeliness to Recommend

Pros

Anil K.

Best Project and application lifecycle Management

Likeliness to Recommend

Pros

Andres P.

Jira keeps the ticketing system in order

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

Microsoft Project

Wrike

monday.com

Smartsheet

Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support