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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Sareena P.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Its a great product which enhances collaboration

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

If compared to other project management tools, Jira stands out completely different due to its usability for bug tracking feature which helps in the development of apps or software.

What is your favorite aspect of this product?

The best part of Jira is that everything is customizable which helps different types of users as such as software developers, project managers and others.

What do you dislike most about this product?

The UI is one of the biggest flaws of Jira.

What recommendations would you give to someone considering this product?

I have used the software in my previous company and also recommended my current company, as this has helped us in many ways to track all the bugs and issues for any of our projects (Website, tags, analytics or software development) Using scrum or agile both. This is highly essential for growing companies to keep everything tracked and helps collaboration to be effective.

Pros

  • Trustworthy
  • Fair
  • Client's Interest First
  • Generous Negotitation

Cons

  • Under Delivered

Silas S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Effortless management of projects.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira mainly focuses on Agile project management, providing features that are geared towards Scrum and Kanban methodologies. It has great value for money and is better than other alternatives we have considered. It offers great reports that provide businesses with insights to make data-driven based decisions. It is also highly customizable to fit any of our requirements. In addition, the support team is excellent and always available on a 24/7 basis. It is also affordable for any sized company.

What is your favorite aspect of this product?

Jira helps us to assign tasks, track and manage tasks in an easy way. Teams can collaborate seamlessly and offer feedback as well. Managing approval for requests about due dates and the progress of projects is also effortless. Overall it is easy to use and little training is required. The client and technical support team are responsive and offer great services. The detailed reports we receive have brought tremendous changes in how we make decisions and now we focus more on the data we receive than making assumptions.

What do you dislike most about this product?

It isn’t built to manage a project, as a whole. It gets quite difficult to manage projects without the tools you need, and the project suffers as a result.

What recommendations would you give to someone considering this product?

Jira is ideal for organizations handling large projects as it enables collaboration and proper tracking of projects to completion. Regardless of the team size, Jira can easily accommodate any project.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Md Mamunur Rashid M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic tool ever and ease to use.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Fantastic unique feature and easy interface.

What is your favorite aspect of this product?

I like that it is exceptionally simple to involve Jira as you simply needs to observe proper group and open a ticket and it gets relegated rapidly so detailing happens effectively and we can sort out a responses and addressing, quicker.

What do you dislike most about this product?

At the point when I raise tickets, I get Emails assuming anybody is alloted or is composed something, however it very well may be worked on such that you additionally get advises when there isn't any update for a long time. For example for seven days.

What recommendations would you give to someone considering this product?

I prescribe you to follow up tickets which you have open since it is preposterous to expect to get tells about not refreshing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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