Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Ynm S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Amazing tool for project management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

User friendly. Easy availability of tutorials.

What is your favorite aspect of this product?

It helps a lot in task management and communication within organisation.

What do you dislike most about this product?

Sometimes its slow.

What recommendations would you give to someone considering this product?

Initially it might look tedious to setup and create templates flr project management but its worth it.

Pros

Security Protects
Generous Negotitation
Trustworthy
Unique Features

Cons

Less Effective Service
Less Inspiring
Less Caring

Fernanda M.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great tool for agile project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The main difference is that the tool is configurable with high quality. Allows you to plan the entire project, is able to customize the workflow and customize it for approval. Other important points are knowledge management and traceability of actions already carried out in the project.

What is your favorite aspect of this product?

JIRA allows work groups to have a complete view and understanding of tasks, deadlines and responsibilities. In remote work environments, it is possible to monitor the actions taken. I find this software very useful and customizable. It has many functions that facilitate and optimize work and allow you to organize, plan and meet goals. Facilitates teamwork. It seeks to be simple and effective; Allows you to track activities that must be completed and notifications of changes to any action.

What do you dislike most about this product?

JIRA has a high learning curve. Need to optimize usability and better document how to use some features. The initial settings have a lot of functionality that could be a little more optimized or allow for more automatic choices.

What recommendations would you give to someone considering this product?

Overall, it's very nice to be able to follow the entire workflow, it has many configuration possibilities. It is very good for planning the project. It has many features but needs to evolve in usability. An important feature is the GitHub integration. Documentation also needs improvement. Prices are good, especially when compared to other tools on the market with the same features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ann M. F.

Role: Operations
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Used exclusively by our overseas teams

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Our overseas and contractor teams for IT projects use JIRA exclusively. Anyone who is Agile certified will know and prefer this product as they are accustomed to the format and process.

What is your favorite aspect of this product?

Easy to learn and update, as well as monitor progress.

What do you dislike most about this product?

Can be challenging to find support if there is something you or your team aren't familiar with

What recommendations would you give to someone considering this product?

JIRA Is the gold standard for IT teams who are Agile or Six Sigma certified.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Ynm S.

Amazing tool for project management.

Likeliness to Recommend

Pros

Cons

Fernanda M.

Great tool for agile project management

Likeliness to Recommend

Pros

Ann M. F.

Used exclusively by our overseas teams

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support