Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Reporting

84

Document Management

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

78

Also Featured in...

Task Management

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Application Lifecycle Management

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Product Management

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Jira Reviews

Nafeesat A.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Jira aids productivity.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

When it comes to my Jira usage, a constant standout part of the whole Jira experience are the vast reporting options I have access to on the platform. As a department , we are left spoilt for options when trying to measure team performance on projects. From burndown charts to burnup charts, cummulative flow diagrams, version reports and so on. Jira just makes it convenient for team leaders and project managers to gain real time insights into assigned project performances.

What is your favorite aspect of this product?

Jira is highly customizable. My department has leveraged this to re-create visual representative workflows of our inhouse development processes on Jira. The ability to achieve this contributes greatly towards transparency and efficiency across all projects we manage .

What do you dislike most about this product?

The absence of timeline viewing options is a gaping hole on Jira. This makes it unintuitive and tedious to effectively follow the connections between project tasks and sub-tasks. Thereby , making it not straight forward to edit task schedules when a problem arises.

What recommendations would you give to someone considering this product?

I am of the opinion that Jira has contributed greatly towards making the product and software development departments in my organization. very productive.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Afaq M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Exceptional tool for Agile Project Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The best thing is the ease of use, Jira is so much user friendly you can directly create a ticket and assign it. It helps developer and stakeholder to manage their tasks. Also I am personal user of Jira

What is your favorite aspect of this product?

What I like best about Jira is its robust customization capabilities. Users can tailor workflows, issue types, and fields to fit specific project needs, making it highly adaptable to various project management methodologies. Additionally, its powerful integration with other tools and detailed reporting features provide comprehensive insights into project progress and team performance.

What do you dislike most about this product?

The UI interface difficult for new users and setting up projects and workflows may require a steep learning curve.Some users have reported performance issues, such as slow loading times and difficult interfaces.

What recommendations would you give to someone considering this product?

Highly recommended product for Agile Project Management and to support successful execution and delivery of project.

Pros

Performance Enhancing
Unique Features
Transparent
Security Protects

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Does the Job

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Application Lifecycle Management

Product Management

Jira Reviews

Nafeesat A.

Jira aids productivity.

Likeliness to Recommend

Pros

Afaq M.

Exceptional tool for Agile Project Management

Likeliness to Recommend

Pros

Does the Job

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Reporting

Document Management

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support