Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Alison K.

Role: Information Technology
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Helps us with our IT workflow. Great for tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The customization and integration abilities

What is your favorite aspect of this product?

So customizable.

What do you dislike most about this product?

I do not like it when it when down on 4/6/22. When Jira went down our whole IT dept came to a halt for 3+ days. We are still not online. Love the product dont love it when it goes offline.

What recommendations would you give to someone considering this product?

Be willing in invest some time in customization for your use case.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Security Protects

Cons

Less Reliable

Ravi K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

complete solution for project management system.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is the best project management software for agile teams and software developers. This agile solution makes it easy for team members and project managers to adjust throughout the complete project life cycle. Jira has tools like scrum and Kanban boards that are ideal for organizing tasks and managing agile team

What is your favorite aspect of this product?

My team created this confluence add-on for Retrospectives. Great for remote teams that can't share a whiteboard. Google docs will do for small, experienced teams, but we found that using Confluence provides visibility and accountability by assigning an owner for the action items.

What do you dislike most about this product?

a lot of people dislike Jira for its complexity. But this isn’t entirely a Jira problem. Just because Jira allows you do configure it in a certain way doesn’t mean that the configuration is the right thing to do for a given team or organization. This complexity also leads to confusion and performance issues, which only increases the frustration.

What recommendations would you give to someone considering this product?

Jira is a highly customizable tool that tries to do a lot of things for a lot of different types of people. Just using built-in functionality, you can define all kinds of roles, permissions, issue types, fields and different kinds of field types, workflows, and so on. On top of all of the native functionality, there are also a large number of plugins that add to the capabilities. There are also integrations with other tools. All of this adds complexity, and this complexity is what makes Jira painful to use for some people.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Respectful

Gonçalo R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Not user friendly

Likeliness to Recommend

6 /10

What differentiates Jira from other similar products?

Very easy to start using

What is your favorite aspect of this product?

It was very easy and quick for me to start using it and understanding its features

What do you dislike most about this product?

It's not user friendly and very time consuming, the relations between different pages don't work very well and the interface isn't great

What recommendations would you give to someone considering this product?

Jira is very easy to implement and to see your tasks/project timeline

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service
Commodity Features
Less Caring

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Alison K.

Helps us with our IT workflow. Great for tracking

Likeliness to Recommend

Pros

Cons

Ravi K.

complete solution for project management system.

Likeliness to Recommend

Pros

Gonçalo R.

Not user friendly

Likeliness to Recommend

Pros

Cons

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Title

1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support