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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Taylor J.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"An exceptional project manager."

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is a bit complicated to use the program compared to other programs that are easier.

What is your favorite aspect of this product?

My company has been using Jira to keep track of daily tasks and projects, and it has worked very well. This tool is great because it lets me work with my team and keeps me focused on my day-to-day tasks. Jira makes it easy to keep track of and manage projects, so I don't lose track of El Progreso as a whole. This tool is great.

What do you dislike most about this product?

I find it hard to manage users and give them permissions, and even though the interface is good, it's not the easiest or friendliest for end users.

What recommendations would you give to someone considering this product?

Jira is a good project manager that can be changed in many ways. It is easy to customize for any business and gives end users a lot of useful tools to help them work together, move tasks and projects forward, and keep an eye on them. It pays off.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Abhisek P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great tool for managing our scrum

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Atlassian brand value

What is your favorite aspect of this product?

Very detailed and easy to use.

What do you dislike most about this product?

Price could be flexible

What recommendations would you give to someone considering this product?

If you have a large engineering team or are finding it difficult to manage your backlogs, this is the best tool to have

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Silvia A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Wonderful and central project management helper

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is one of the best, agile, and most feature-rich project management applications available, with built-in features that can be expanded with a range of extensions easily. I've never seen this kind of freedom and flexibility in any other PM system, so I believe it sets it apart from others.

What is your favorite aspect of this product?

Jira is user-friendly, simple to line up with the current business model, and completely assists us in planning, tracking, and releasing software with a variety of scalable and adjustable features. We utilize Jira to track and manage projects so that tasks are performed on time and as efficiently as possible. There are plenty of reporting tools, as well as innovative features that help us in planning and delivering work more effectively.

What do you dislike most about this product?

Because Jira is such a vast product, there are some discrepancies, and doing the same activity in two separate portions of the system can feel extremely different. The system has been slowed by a massive amount of automation and if multiple connectors are applied for a single task. Some configurations aren't friendly.

What recommendations would you give to someone considering this product?

If you want to keep track of and comprehend your team's progress, as well as work with a prioritized backlog that is always updated, Jira software is yours. Jira is ideal to keep your team organized to accomplish goals while adhering to particular restrictions such as scope, time, and budget.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

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