Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Essence D.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

"The only project manager you need"

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

it is easier to use and has many features.

What is your favorite aspect of this product?

Aside from its efficiency and useful features, like the ability to attach individual tasks to a specific branch of a git repository, this is one of the greatest project management tools I've used while working with my team.

What do you dislike most about this product?

It may be difficult to find your way around at times and may take some time to get accustomed to. Some changes in a sprint or during a backlog grooming session need refreshes.

What recommendations would you give to someone considering this product?

JIRA is a must-have tool for project managers who want to make sure their initiatives run more smoothly from start to finish.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Sunil L.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic product for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has very good features of assigning tasks to different sprints, I can make multiple sprints and assign those tasks to different teams to get support

What is your favorite aspect of this product?

Sprint planning for the month and tasks assignments to different teams to get support.

What do you dislike most about this product?

Sprint copy from one to another takes lot of time and some times I observed that the tasks got cancelled which I have to move it manually.

What recommendations would you give to someone considering this product?

Jira is the must have tool in any organization to get the proper tasks assignments and different team engagements

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Andi W.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Task Management is a breeze!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The customization Jira offers for users and creation of tickets is something I have not seen in a task management platform. Each user can individually monitor their tasks and create their own dashboard. I also like how you can search tickets throughout your company that you may have not had eyes on previously.

What is your favorite aspect of this product?

My favorite aspect of Jira is how you can filter tickets in any way imaginable and then save certain filters you custom create to mange your work flow the way you want. I am able to organize my tasks efficiently, the way I want.

What do you dislike most about this product?

Some tasks on Jira boards can be missed if not assigned properly. It is critical to follow the same ticket creation process for each ticket in your organization to ensure you don't miss tasks. Watchers of tickets should also get comment notifications. This could be a useful addition.

What recommendations would you give to someone considering this product?

I would recommend all of Jiras help documents like Jira University. These are extremely helpful in learning the platform and may make the transition easier.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Essence D.

"The only project manager you need"

Likeliness to Recommend

Pros

Sunil L.

Fantastic product for Project Management

Likeliness to Recommend

Pros

Andi W.

Task Management is a breeze!

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support