This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Tegan P.

  • Role: Operations
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Jira is an excellent tool for managing projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

One of its most useful characteristics is the ability to set up a wide variety of tasks, from subtasks to main tasks and even flaws, allowing for precise project management. It's able to keep tabs on and manage issues, glitches, and operations effectively.

What is your favorite aspect of this product?

Improved precision and order in keeping tabs on tasks, issues, and mistakes; sharing the same critical data for setting priorities and getting off to a good start in managing each problem as it arises. Superior coordination and cooperation amongst team members.

What do you dislike most about this product?

Jira is really useful in producing the outcomes we seek, however it is a complex platform with a steep learning curve for new users. The price tag can be prohibitive for certain businesses, especially those with a large number of users.

What recommendations would you give to someone considering this product?

Jira's positive effects on its users begin the moment they log in, thanks to the platform's user-friendly design, extensive documentation, and straightforward navigation.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

George W.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"It helps us visualize our tasks and workflow."

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It allows our team to track and report tasks, bugs and feature requests in a centralized location. Tasks can be assigned to team members, prioritized and tacked for progress.

What is your favorite aspect of this product?

I love that it helps our team to create and manage projects, assign tasks to team members and track progress. The calendar view also helps us to visualize our workflow and deadline.

What do you dislike most about this product?

When used by large teams with many projects, it can lead to slow loading times.

What recommendations would you give to someone considering this product?

It is a fantastic tool that integrates easily with other tools for example, Trello and Confluence allowing teams to share information and collaborate more effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katie R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Jira bumps up project management productivity.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is known for fantastic reporting capabilities and I have witnessed that first-hand. Out of the box reporting functions provided by Jira provides me with real-time , actionable insights into my teams performances. Sprint reports, version reports, velocity charts , and cumulative flow diagrams are amongst the varieties of agile-styled reports , provided by Jira.

What is your favorite aspect of this product?

Jira's ability to allow the creation and automation of visual representation of our processes, otherwise known as workflow automation is my favorite aspect of this program. Introducing workflow automation into project management, has brought accountability and transparency into our projects.

What do you dislike most about this product?

Safe for Kanban and Scrum boards, Jira lacks adequate in-built collaborative functions. Away from this , Jira is known to be a very technical software program to use. Therefore, it is always challenging for non-technical team members to get an hang of it quickly.

What recommendations would you give to someone considering this product?

In addition to making my team very productive , Jira also has under-rated bug tracking functions, which we have used to great results within our software project management framework.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Most Popular Jira Comparisons