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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Clovis G.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Makes project management easier.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

When the team size was larger, tracking progress was more difficult. Jira assists me in streamlining the tracking process when there is a large team engaged. Another issue I was having was sharing the progress report in a clear and succinct manner that was easier for a non-technical person to understand. Jira provided a solution as well. We use Jira to manage our team's tasks and projects, schedule sprints and milestones, classify tickets based on priority and category, and manage workflows. This has immensely assisted our team by allowing us to track our progress and appropriately distribute work among team members.

What is your favorite aspect of this product?

Jira support for custom fields, task kinds, filtering options, swimlanes, and sprint organization approaches is fantastic. I also like how custom swimlanes can be used to denote which phase of a development workflow a specific ticket belongs to. Advanced search and filtering are also highly valued. It is impressive how quickly search results are supplied. Another appealing feature is the option to customize the dashboard and show content in a variety of ways. I really appreciate the pie chart and bar chart views.

What do you dislike most about this product?

I'm not particularly grateful that Jira can be a bit tricky for new users to understand. However, given the many options available to Jira users, it's virtually impossible to get around this. Variants of the mobile Jira app require special attention. This app is not user friendly and often crashes when you try different operations. The documentation part needs improvement. It can be a little difficult to understand how some functions work. I feel that Jira was designed primarily for cloud-based solutions.

What recommendations would you give to someone considering this product?

If you need a complete way to organize a large project, I definitely suggest Jira. If you're upgrading from outdated tracking software, be ready for fantastic Jira features. Jira isn't cheap, so be sure you get your money's worth. Train your team to get the most out of Jira.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jasveen Kaur K.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Highly Customizable, Loaded with Features

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It is highly customizable so you can have it pretty much suited to your own needs.

What is your favorite aspect of this product?

It is loaded with features so you have everything under one umbrella right from project planning to development to bugs reporting and final sign off.

What do you dislike most about this product?

the breadth of features can get overwhelming sometimes.

What recommendations would you give to someone considering this product?

It definitely organizes your project much efficiently and it makes tracking very easy

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Effective Service

Robert C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

An extraordinary project management solution.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The tool provides sprints that are a pleasant way to set up cooperation and alternative options like story points which can help estimate how much effort is required. Everyone gets their own tasks and may lead them from beginning to end. The benefit of handing tasks, linking connected tasks and stories together, building different reportage dashboards for multiple stakeholders, and various obtainable plugins such as test case writing, rate chard, AIO reports, etc to support the day-to-day following of tasks.

What is your favorite aspect of this product?

The best factor concerning this application is that it’s really simple, it is easy use and its friendly and intuitive interface is really a pleasure for the user, I favor how straightforward it is for the user to make tasks, subtasks, or any project, with filters and panels, what I favor the foremost is that the teamwork is real, anyone will access the task and check its current status and what changes are made, I like how well the search choice works, the mixing with Slack is exquisite and it conjointly has an alert and notification system that works great, and I love the Kanban and Scrum boards, and they’re straightforward to customize.

What do you dislike most about this product?

If you add too several columns to the board it becomes exhausting to work with if you’re employing a tiny screen and you might be forced to create it smaller in your browser. Also, it appears there’s no simple way to pull reports that involve simply fetching a count variety of tasks after you attempt to filter them by something.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

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