Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Relishiya T.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Jira application for effective project management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has easy task management functionalities such as can easily log tasks using time trackers and calendars! Easy to edit and manage our own dashboards ! Easy and secured filtering options than other tools. Easy for management team to evaluate our progress

What is your favorite aspect of this product?

Easy and secure tool to handle and manage the task! Calender facilities to log time, user friendly dashboard creations with task management! Quick and easy evaluation process for task management

What do you dislike most about this product?

Almost all the functionalities in the jira are good enough to handle the task management activities. Easy to filter and edit! sometimes in mobile applications it may take some more time to load and perform than the desktop or web applications

What recommendations would you give to someone considering this product?

I would recommend jira as an enterprise level project management tool to easily handle and manage our task allocations and time based working culture! User friendly tool and doesn’t consume much time on maintaining this software

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sydney H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Excellent Total Project Management Solutions

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has served as our company's primary task management software, allowing us to keep track of both large and small projects with ease. Jira, on the other hand, has become an end-to-end project management platform for us due to its many interfaces with virtually all the tools and platforms necessary for software engineering. Our whole product development lifecycle is now tracked and managed in Jira.

What is your favorite aspect of this product?

Jira is one of the few solutions that is truly designed for anybody to use; if financial constraints are not an issue, using Jira as soon as possible is recommended so that you may properly establish a foundation for your product management. Features a wide selection of customizable dashboard templates for monitoring tasks, boards, tickets, and more.

What do you dislike most about this product?

As many new product engineering tools are being developed, Jira will need to support them as soon as feasible. Due to the lack of a dedicated automatic migration tool, moving data to Jira from another system can be a time-consuming and error-prone procedure.

What recommendations would you give to someone considering this product?

Jira's Epics and Stories are used to structure and track requirements from the very beginning of the product development process. An overview of responsibility allocation and task administration. Build and deployment using a different Atlassian product (bitbucket) in conjunction with Jira. Establishing company-wide visibility into the product engineering roadmap.

Pros

Unique Features
Efficient Service
Saves Time
Friendly Negotiation

Ketan B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Best Project management tool with bunch features

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is trustworthy and provides. Reliable features

What is your favorite aspect of this product?

Project management

What do you dislike most about this product?

Document storing feature

What recommendations would you give to someone considering this product?

It is best for project management and tracking reporting

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Helps Innovate

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Relishiya T.

Jira application for effective project management

Likeliness to Recommend

Pros

Sydney H.

Excellent Total Project Management Solutions

Likeliness to Recommend

Pros

Ketan B.

Best Project management tool with bunch features

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support