Jira Customer Reviews 2025 | Project Management

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JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Sahil K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Fantastic Project and Task Management Software !

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Haven't used any other Project and Task Management software other than JIRA. JIRA is the most easy and helpful software to manage your daily and weekly task with proper status of each task. Email notifications really help to get updates on your tasks.

What is your favorite aspect of this product?

My favorite aspect of JIRA is that it can easily manage big projects in any organisation. With the help of JIRA we can break big projects into smaller task and can assign them to the relevant person. The time tracking feature on JIRA can be used for billings.

What do you dislike most about this product?

I haven't really found anything to dislike about JIRA. I have been using JIRA for more than 2 Years and it has helped me to organize my task and assignments.

What recommendations would you give to someone considering this product?

I would 100% recommend JIRA to every organisation to manage their projects and task. It is really helpful for task assignment and task management. And it can improve productivity as well because everything is more organized in JIRA.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sourabh L.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

easy to use

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

jira is simple to use. effective for managing team delivery

What is your favorite aspect of this product?

board, reports are favourite which give insight.

What do you dislike most about this product?

cost is higher side. can't recommedate for startup to use

What recommendations would you give to someone considering this product?

if you have team then to manage delivery use jira

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Sindhura R.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Effective tool for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

A Plethora of features is present in Jira. Almost everything in a project or task management can be achieved using Jira. And integration to BitBucket, Jenkins, and other integrations which are almost not possible with other tools can be achieved easily with Jira. This makes Jira the best of any other tool out there.

What is your favorite aspect of this product?

Creating Task Boards, custom Reports, and Dashboards are my most loved features by me. They provide a very clear picture of everything that's going on inside a project. The search feature with JQL is another amazing feature I frequently use.

What do you dislike most about this product?

I really don't have anything that I dislike about Jira. Its the best and the perfect tool present in the market

What recommendations would you give to someone considering this product?

Anyone looking for a tool for the best project management, choose Jira without a doubt. I am using this tool for many years and the value we bring from Jira is incredible. Customization provided in Jira can fulfill any type of requirement we may get in real-time. Jirs is worth the investment for any project development.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Sahil K.

Fantastic Project and Task Management Software !

Likeliness to Recommend

Pros

Sourabh L.

easy to use

Likeliness to Recommend

Pros

Sindhura R.

Effective tool for Project Management

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support