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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Anusha S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best collaboration and bug tracking tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA assists my team in planning and executing our tasks. It gives the team a clear picture of the work done and the work to come. Email alerts and integration with Slack ensure that you never miss an update. Furthermore, the Bitbucket/GitHub interface is excellent for locating code changes linked with a certain job. Changes can be documented and batches created for improvements, change requests, enhancements, or defects. New bugs or modifications may be tracked, assigned, resolved, and closed with ease.

What is your favorite aspect of this product?

JIRA is the greatest bug tracking platform for helping agile software development teams plan, monitor, and deploy products. Tasks are simple to manage, assign, and offer consistent reminders. You may also create email lists for all of the bugs that are assigned to you on a daily basis. What I enjoy best about JIRA is that it's extremely versatile, due to a wide library of plugins accessible on the Atlassian Marketplace, while also being really strong out of the box. Because it can be adjusted in a variety of ways, it is an excellent choice for the majority of project teams.

What do you dislike most about this product?

What I dislike about JIRA is how difficult it is to set up correctly, particularly in larger businesses. The arrangement is quite tiered, making it difficult to discover some items. It is also common for a configuration change intended for one project to have an impact on other projects.

What recommendations would you give to someone considering this product?

Make use of Atlassian's trial period. If certain capability is lacking, make sure to look into the Atlassian Marketplace, which offers a plethora of amazing plugins that enhance JIRA in a variety of ways. There are other issue tracking systems available, but JIRA is the most collaborative tool with a wonderful user experience and a plethora of built-in plugins.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Irwin F.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Jira makes project management easy and rewarding.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

When the team size was larger, tracking progress was more difficult. Jira assists me in streamlining the tracking process when there is a large team engaged. Another issue I was having was sharing the progress report in a clear and succinct manner that was easier for a non-technical person to understand. Jira also provided a workaround. We use Jira to manage our team's tasks and projects, schedule sprints and milestones, classify tickets based on priority and category, and manage workflows. This has immensely assisted our team by allowing us to track our progress and appropriately distribute work among team members.

What is your favorite aspect of this product?

Jira support for custom fields, task kinds, filtering options, swimlanes, and sprint organization approaches is fantastic. I also like how custom swimlanes can be used to denote which phase of a development workflow a specific ticket belongs to. Jira's activity tracking is likewise quite simple and thorough. I enjoy how the profile images of individuals who are actively working on issues are shown and clearly visible on the Kanban board. One of the most appealing elements of Jira that drew my attention was the customized workflow. Advanced search and filtering are also highly valued. It is impressive how quickly search results are supplied.

What do you dislike most about this product?

I don't like how Jira may be difficult for new users to comprehend; yet, with the quantity of options accessible to Jira users, this is nearly hard to prevent. With such adaptable software, complexity is unavoidable, and I don't blame Jira for it. I can't think of anything else about the program that I detest.

What recommendations would you give to someone considering this product?

If you want a thorough way to organize a complicated project, I definitely suggest Jira. We've made the switch to Jira, and it's been a huge step forward; if you're coming from an older tracking system, be ready for excellent Jira features. Jira isn't cheap, so be sure you're getting your money's worth. Train your team to make the best use of Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Juliano V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A laudable agile partner.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira simply has a very vast use case. Beyond software project management, Jira is used across finance, marketing teams in my organisation. Add the aforementioned to Jiras very broad integration capability and you have a software beast on your hands.

What is your favorite aspect of this product?

My team relies on the agile approach to project and product management. Jira has a feature called Scrum boards which aids to break large and complex aspects of our projects into small chunks, which are a lot simpler to manage and complete faster.

What do you dislike most about this product?

Lagging is a major obstacle on Jira. I do reason as well that Jira is a cumbersome platform for non-technical persons to learn to use. At least this has been the case within my own team.

What recommendations would you give to someone considering this product?

Jira is not necessarily the best project management software out-there. However, its vast integrations and use-cases makes it a useful program to have access to in a company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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