Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Trina S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Amazing. Love it

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Integrate with other software

What is your favorite aspect of this product?

Flexibility

What do you dislike most about this product?

Could be more flexible

What recommendations would you give to someone considering this product?

Always complete training or seek refferences

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Cons

Security Frustrates

Raul B.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Organize Your Schemes easiest and fastest way

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We work with Jira software for the complete organization of tasks through the section called project, for that we use is issues that helps us to divide each of the sections as outline types to break down in a structured way, we ensure the process of our development is fluctuating through an agile framework and helps to have a clear view of the project time.

What is your favorite aspect of this product?

We use it to track projects end to end, from writing the initial idea to the point of the outline, it is good for keeping all our goals and tasks to visualize and understand the expectations of when to deliver a project.

What do you dislike most about this product?

It has a learning curve to work on that is not quickly intuitive for a new user. You must have a good learning curve to use the software in a way that is efficient and better performing, with JIRA you can get to the point of frustration in terms of the ability to write and format the content in each epic or individual story.

What recommendations would you give to someone considering this product?

This type of software is excellent for companies that primarily have engineering departments, this includes software engineers, Ops, IT and DBAs. We use Jira as the main development process tool for tracking project progress and team performance, well defined and user friendly tool.

Pros

Continually Improving Product
Inspires Innovation
Caring
Altruistic

James H.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Adds an agile initiative to project management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is designed with agile project methodologies in mind , and this ideally fits into our project management needs, since we primarily embrace the agile mode approach to executing software projects.

What is your favorite aspect of this product?

Jira provides me with flexible Kanban boards. Kanban boards assists our project team maximize efficiency as a group , by making it convenient for every member of a project to visualize individual and group workflow, and drive a development process that allows for continuous improvement , all through the lifespan of a project.

What do you dislike most about this product?

Jira makes it difficult for non-technical team members to be fully active with project documentations, due to the need to have knowledge of writing queries , in order to create custom reports or introduce customized logic into aspects of our Jira operations.

What recommendations would you give to someone considering this product?

it is the go-to platform for teams who require individual project stakeholders to maintain a broad, 360 degree , real time outlook of important project team goals and milestones.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Trina S.

Amazing. Love it

Likeliness to Recommend

Pros

Cons

Raul B.

Organize Your Schemes easiest and fastest way

Likeliness to Recommend

Pros

James H.

Adds an agile initiative to project management.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support