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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Sahil B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Jira simplifies workflow management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira excels at overseeing processes and project activity. seeing how individuals are doing and determining what stage of a project they are at. It is appropriate for keeping track of work and attaching it to GIT. It is less suitable for technical talks and in-depth analyses of problems because it is difficult to follow and monitor this there. Less appropriate to keep running commentary of work.

What is your favorite aspect of this product?

Process and workflow customization. enables simple access to communications and updates. Easily connects to Git.

What do you dislike most about this product?

Formatting and colour customization should be simple Should be easier management of email sending.

What recommendations would you give to someone considering this product?

Our project management and workflow tool right now is Jira. We utilise it to monitor unfinished work, keep tabs on team members' progress on projects, and offer specifics on guidelines and procedures. This is employed throughout the whole organisation and makes a significant portion of the development effort on several projects visible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arnab D.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Excellent Project Management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is one of the best Project Management tool out there. It is feature rich and provides lot of options to collaborate and manage tasks across teams and projects.

What is your favorite aspect of this product?

The best aspects of Jira is the amount of Customization it provides and the integration it offers with other platforms and tools. This features combined, makes Jira one of the most loved project management software.

What do you dislike most about this product?

Jira has a steep learning curve. So customers might have to spend some time on it to fully utilize the benefits of it. And also occasionally, it becomes slow with very large amount of data which involves multiple projects.

What recommendations would you give to someone considering this product?

Overall, Jira is one of the most loved and versatile Project Management tool out there. Companies should definitely consider using this to boost their productivity and organize tasks smoothly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tegan P.

  • Role: Operations
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Jira is an excellent tool for managing projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

One of its most useful characteristics is the ability to set up a wide variety of tasks, from subtasks to main tasks and even flaws, allowing for precise project management. It's able to keep tabs on and manage issues, glitches, and operations effectively.

What is your favorite aspect of this product?

Improved precision and order in keeping tabs on tasks, issues, and mistakes; sharing the same critical data for setting priorities and getting off to a good start in managing each problem as it arises. Superior coordination and cooperation amongst team members.

What do you dislike most about this product?

Jira is really useful in producing the outcomes we seek, however it is a complex platform with a steep learning curve for new users. The price tag can be prohibitive for certain businesses, especially those with a large number of users.

What recommendations would you give to someone considering this product?

Jira's positive effects on its users begin the moment they log in, thanks to the platform's user-friendly design, extensive documentation, and straightforward navigation.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

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