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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Document Management

84

Reporting

83

Hierarchical Task Management

83

Resource Management

83

Time & Expense Tracking

81

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Harsh T.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Project Management Application

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Tracking project effectively is best done via JIRA project management software

What is your favorite aspect of this product?

The UI of the application is superb

What do you dislike most about this product?

It hangs frequently on iPad OS.

What recommendations would you give to someone considering this product?

Jira is best project management tool which helps in tracking project, tasks and we can create a separate story, epic, log work hours etc. The application is loaded with features which will help in effectively carrying out any project.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Sudhir S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

An exceptional project management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA as an application provides end to end features to support project management. It helps users to manage the project by devising a plan from beginning to end, track issues/bugs and support seamless release of the project. Allows multiple users to work simultaneously on the project and comes with pre-defined segregation policies to define roles for each of the users involved with the project.

What is your favorite aspect of this product?

The favorite aspect of JIRA which I like the most is its ability to provide audit trail of every single update. I also like its cloning feature which helps in managing similar requests easily by cloning the previous JIRA raised. This not only saves time but also allows the users to have a link to the main JIRA with the cloning.

What do you dislike most about this product?

JIRA as a tool is a very efficient agile tool for product management however one of the features where the tool can improve even better is by incorporating some more filtering options made available to the users for downloading/extracting the report in a spreadsheet.

What recommendations would you give to someone considering this product?

If you are rolling out a new project or trying to develop something internally then this is a very handy tool to implement. It's various features enable users to plan each step in detail while tracking the overall status and completion of the project.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Navya I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic software for Product development teams

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Cross-product support in Jira differentiates it from other similar products. It is easy to connect with all other Jira products like bitbucket, Atlassian, confluence etc.

What is your favorite aspect of this product?

Project life cycle management and sprint planning through Jira are my favourite aspects of this product. It is easy to create and assign tasks to respective teams and easy to track the status on the Jira dashboard. Documentation using confluence is very useful while writing technical documentation. Bug tracking is also easy using Jira software.

What do you dislike most about this product?

It has so many cross products out of which some are not useful so it is confusing sometimes due to the huge number of products. Collaboration and working with confluence is not that easy when compared to other similar products. Also Jira dashboard, task creation is very confusing if we are new to this.

What recommendations would you give to someone considering this product?

Jira is useful for product life cycle management and sprint planning. It is very useful for most software development companies. It is better to buy all useful products from Jira as its cross-product features are useful while working with software development activities.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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