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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

Diego P.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Extremely flexible and reliable tool for PM

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The flexibility they provide is amazing, at some point it become very complex to use and understand all the customizable features but actually you only need to dig in this world when you have specific needs, so you can jump and learn to set up what you need, otherwise with the basic configuration is more than enough

What is your favorite aspect of this product?

The flexibility in the customization and the marketplace, even if JIRA does not provide the solution of your problems, in the marketplace you can find plugins or add-ons that help to cover your needs

What do you dislike most about this product?

The many sections that exist to access the setup of the accounts, there is like profile settings, organization settings, billing settings, is not very consistent, sometimes to find something is really hard because the lack of clarity in this aspect

What recommendations would you give to someone considering this product?

it is an amazing product for product and software development and project management, easy to use, extremely flexible and customizable. Big community to help in your issues.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Danilo d.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

If your company can afford it you have to use it

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Deep management and daily contact with team, avoiding other message platform

What is your favorite aspect of this product?

Perfect to store doc and conversation, also to track project

What do you dislike most about this product?

Poor user experience and interface but it's ok, it's a PM tool

What recommendations would you give to someone considering this product?

It works if ALL the member work on it, otherwise better to go back with cheaper options

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Parthiv R.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Fabulous Software to track the project

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I've used a variety of project management software in the past, including Redmine, Trello, and others. However, after utilising JIRA, I've come to the conclusion that users of JIRA may rely on the dashboard's drag-and-drop feature. Because of my prior knowledge, I was also aware of how well this programme worked when Redmine occasionally had bug tracking issues. I appreciate my colleagues for connecting me with this program after trying it. I have advised many of my friends to use it in place of other project management tools.

What is your favorite aspect of this product?

I used JIRA to assign assignments to team members and monitor their progress. Even though I utilised project management tools like Trello and Redmine, I wouldn't say I was a fan of the way the programmes appeared. But after utilising JIRA, I found that I liked working due of the dashboard's appealing user interface. For new users, the JIRA interface appears straightforward and simple to use, making it available to anyone. I can state from experience that this software is straightforward to use.

What do you dislike most about this product?

Although I've had a great experience with JIRA, I wouldn't enjoy the automatically generated mail feature since occasionally my coworker simply needs to correct a date or a single spelling mistake, but the complete team still gets the mail. When we are stressed out at work, it can occasionally be the worst for our mood. I advise the JIRA Developer team to take this into consideration.

What recommendations would you give to someone considering this product?

As I mentioned that JIRA is the best software to manage the project, task. So, please use this tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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