Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

KUNTAL B.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

One of the best Project Management software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is by far one of the best Project Management software out there. Some of the things which makes Jira stand out is the ability to customize workflow, integrations with various different tools, and a fully featured mobile app.

What is your favorite aspect of this product?

The best aspect of Jira is the mobile app they provide to track and work on project management from anywhere. Also the reporting and analytics capability is very good in terms of project visibility on progress.

What do you dislike most about this product?

Jira has a slight learning curve to get used to the workflow and to some customers, the cost might be a little on the higher side.

What recommendations would you give to someone considering this product?

Overall Jira is one of the most widely used project management software which helps teams and organizations to track an work on the projects effectively to meet business goals.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sourav H.

Role: Consultant
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Must have for every project

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is a global standard hence most professionals are familiar with the interface which makes onboarding easier.

What is your favorite aspect of this product?

Its ability to provide a holistic view of how a sprint is progressing

What do you dislike most about this product?

Creating specific views with filter conditions can be challenging for the first time

What recommendations would you give to someone considering this product?

It is important to ensure that plans are chosen based on the automation and storage requirements

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

shubham s.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Satisfied with JIRA product.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In addition, we looked into Azure DevOps Service, and the main distinction between Jira Software and Azure DevOps Service is that Jira is much simpler to use, but Azure DevOps requires a lot more study to change Azure boards or move things around. Jira makes it incredibly easy to make changes; you don't always need to hit Save and Close.

What is your favorite aspect of this product?

Our engineering department, which consists of software engineers, Dev Ops, IT, and DBAs, uses Jira Software primarily. Our primary software tool for the Agile software development process is Jira Software. It is used to track projects from the time an idea is written until it is put in production.

What do you dislike most about this product?

For those without technical knowledge, creating bespoke reports could be challenging.

What recommendations would you give to someone considering this product?

Jira is a fantastic tool for keeping track of the entire chronology of your project. The Big Picture feature is fantastic for getting a rapid overview of everything that is currently being worked on, what has been finished, and what is upcoming. Another excellent ability is the ability to divide your organization into various backlogs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

KUNTAL B.

One of the best Project Management software

Likeliness to Recommend

Pros

Sourav H.

Must have for every project

Likeliness to Recommend

Pros

shubham s.

Satisfied with JIRA product.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support