Jira Customer Reviews 2024 | SoftwareReviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

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Application Lifecycle Management

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Jira Reviews

Paulette B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

"Jira is an incredible tool,I highly recommend it"

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The adaptability and customization choices provided by Jira set it apart from competing software. With a wide variety of integrations with other tools, it may be used for a wide variety of projects and work flows. Additionally, its user-friendly interface makes navigating and managing tasks a breeze.

What is your favorite aspect of this product?

With Jira, users can keep track of their workload and allocate their resources more efficiently thanks to the software's reporting and resource management features. Since Jira has been around for a while, it may be easily integrated with other industry-standard apps, such as those used for managing test cases (such as test rails), code repositories (such as GitHub), and chat applications (such as Slack). In addition, Jira makes it easy to design and implement bespoke workflows and rules.

What do you dislike most about this product?

To get up and running on Jira, first-time users may need some time to read through the documentation and watch the full video lessons. Another shortcoming of Jira is that it lacks the capability to perform risk assessments, which is essential in any project management software.

What recommendations would you give to someone considering this product?

This software is highly recommended as it is one of the most effective project management tools I have used. The software's seamless integration with others is astounding. Outstanding configuration and installation management.

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Tomo S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Best of its kind in the industry

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

I feel like Jira is the gold standard for all modern agile software companies so that first-of-its-kind-ness still differentiates it from others.

What is your favorite aspect of this product?

I think it can be customized pretty well for a company's specific needs, so that's nice.

What do you dislike most about this product?

The system is not very user friendly or intuitive. The learning curve is very high. There are so many features that i have never even used or heard about. I sometimes wish there was a simpler view for users who do not have to do very complex tasks and just want to track their own tasks over time.

What recommendations would you give to someone considering this product?

Get it if you want the best product in the industry

Pros

Unique Features
Efficient Service
Effective Service
Caring

Mohammad O.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Great and Features rich, Easy to use, and Fantastic product!

What is your favorite aspect of this product?

Great and Features rich, Easy to use

What do you dislike most about this product?

No Arabic Language built in support, and no easy customisations process

What recommendations would you give to someone considering this product?

If you are looking for Great and Features rich, Easy to use, this is the best product for you

Pros

Enables Productivity
Trustworthy
Unique Features
Saves Time

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Paulette B.

"Jira is an incredible tool,I highly recommend it"

Likeliness to Recommend

Pros

Tomo S.

Best of its kind in the industry

Likeliness to Recommend

Pros

Mohammad O.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support