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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Workflow Management

85

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Retainer Management

83

Document Management

83

Reporting

83

Resource Management

83

Time & Expense Tracking

82

Quote to Project Conversion

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of IT Administration

82

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Abhishek p.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Review on Jira Software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its flexibility and extensive customization options, allowing teams to adapt it to various project management methodologies. Its integration with other Atlassian tools, robust reporting, and scalability make it a popular choice. However, specific differentiators may depend on the needs of the team and the alternatives considered.Jira's key differentiators include its high degree of customization, adaptability to various project management methodologies, seamless integration with Atlassian's suite of tools, robust reporting capabilities, and scalability for diverse team sizes and projects.

What is your favorite aspect of this product?

Jira's flexibility and customization features, allowing them to tailor the tool to their specific project management needs. Its adaptability to different methodologies and integration capabilities are commonly cited as favorable aspects.

What do you dislike most about this product?

Jira is complex, with a steeper learning curve for beginners. Additionally, the extensive customization options might lead to a more intricate setup process. It's essential for users to weigh these aspects against the benefits based on their team's specific needs and preferences.

What recommendations would you give to someone considering this product?

Cost effective Easy to use Flexible Cross functions available

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Deepika T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Integration Capabilities Issue Tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

1.Community and Ecosystem 2. Versatility Across Industries 3. Scalability 4. Powerful Reporting and Analytics 5. Wide Range of Integrations 6. Strong Agile Support 7. Customization and Flexibility

What do you dislike most about this product?

1. Complexity for Small Teams 2. Interface Changes 3. License Costs 4. Resource Intensiveness 5. Learning Curve

What recommendations would you give to someone considering this product?

Overall its a good product for project managements' as it has agile methodology.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pascual G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

A very practical solution in monitoring !!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The use of templates considering the type of project is quite useful, although it is not exclusive to other platforms, the way it has been implemented is quite efficient. The way notifications are configured is quite simple and allows us to have a degree of freedom over the number and type of notifications we want to receive. The way it has implemented the collaborative environment is very practical and its minimalist dashboard offers visibility and the ability to keep the user focused.

What is your favorite aspect of this product?

Among my favorite elements, I consider that the ability to use the @user in the text and automatically include a user in the comments line increases visibility and keeps those involved informed. The creation of dependencies and subactivities is very practical and allows us to group epic tasks. Its use is not restricted to a computer and keeping us connected through a mobile device is 'something that' is essential today.

What do you dislike most about this product?

I don't really have much to say about any particular disadvantage. Jira does everything that is required to keep a project in constant motion, and its collaborative environment is practical and highly usable. It may be convenient to add more functions for the financial control of projects in the future, which will allow us to determine when a project incurs losses or when we remain 'in accordance with' the budgeted costs considering the execution and the human resources involved.

What recommendations would you give to someone considering this product?

Jirsa is a highly reliable and innovative tool. They can use the free 10-user licensing to familiarize themselves with its use and ensure that it will cover their needs and then migrate to the licensed version with multiple additional functionalities, access to audit logs, administration of user roles and permissions, among other additional tools.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Fair

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