Jira Customer Reviews 2026 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Jeet T.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Great features but does require personalization

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

JIRA syncs well with all Atlassian products. At our organization we heavily utilize Confluence for process documentation and JIRA for ticket management across various departments.

What is your favorite aspect of this product?

JIRA simplifies day-to-day task management by making it easy to assign a task to a specific person or a team. Internal collaboration improves drastically because of JIRA and helps with record-keeping for compliance and underwriting purposes which is an essential feature in the banking industry.

What do you dislike most about this product?

There should be an option for end users to manage the notifications on their email. This control is only provided to the IT / Admin for JIRA and they are unable to set this according to each individual's preference.

What recommendations would you give to someone considering this product?

Ensure you set it up correctly across all departments. JIRA is tremendous value for money but only if it is utilized efficiently across all cross-functional teams.

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Vishnu M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Highly recommended tool for Project Management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Software is a versatile project management and issue tracking tool developed by Atlassian. Which offers custom workflows and agile project management support, powerful issue tracking, extensive integration capabilities.

What is your favorite aspect of this product?

Favourite aspect is issue tracking and the integration with the other Atlassian suite of application.

What do you dislike most about this product?

The disliked part is regarding user management. There should be a feature to export the list of users, which is not available in the Server and Datacentre version but available in Cloud version.

What recommendations would you give to someone considering this product?

Choose the Cloud version which provides more features and Atlassian will take care of all the upgraded and other security related issues.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jitendra L.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

"Easy to use'

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out due to its specialization in agile project management and issue tracking. It offers robust features for software development teams, including customizable workflows, scrum boards, and detailed reporting. Jira's integration with Confluence and a wide range of plugins contributes to its popularity among development teams, distinguishing it as a comprehensive solution tailored for agile methodologies.

What is your favorite aspect of this product?

I appreciate Jira for its powerful agile project management features. Its flexibility, customizable workflows, and seamless integration with other Atlassian products contribute to making it a favored choice for many development teams.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

especially if you focus on agile methodologies. Take advantage of Jira's customization options to tailor workflows to your specific processes. Explore integrations with other Atlassian tools like Confluence for enhanced collaboration. Additionally, invest time in learning the platform to maximize its capabilities and consider the size and scalability of your projects when selecting the appropriate Jira edition

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Jira

What is Jira?

Company Details

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Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Jeet T.

Great features but does require personalization

Likeliness to Recommend

Pros

Vishnu M.

Highly recommended tool for Project Management.

Likeliness to Recommend

Pros

Jitendra L.

"Easy to use'

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Retainer Management

Resource Management

Time & Expense Tracking

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support