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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

793 Reviews Write a Review

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

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Product Management

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Application Lifecycle Management

Translation missing: en.product_page.ratings.score 8.8

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Jira Reviews

Issac P.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

A perfect agile project management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I haven't used any other project management tool so I cannot comment on that.

What is your favorite aspect of this product?

The kanban board with appropriate fish lanes helps to track the issue/story status at all times. The advanced timesheet shows the split of total hours logged for a week/month etc and helps to track if adequate hours are logged on a particular day/week/month etc

What do you dislike most about this product?

There is currently no feature to track on time delivery for stories/epics created would like to see this feature added in the upcoming days.

What recommendations would you give to someone considering this product?

It is really easy to use for agile project management, creating stories /bugs etc. Tracking issues are extremely easy .It is also really useful if an organization has resource management priorities where with total hour estimation for a project the total no resources needed can be easily calculated.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Effective Service

Chandan Y.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Awesome Project Management Tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out in the industry because to its versatility, integration capabilities, scalability, concentration on Agile approaches, reporting and analytics tools, and active community support.

What is your favorite aspect of this product?

its versatility

What do you dislike most about this product?

The learning curve and product complexity

What recommendations would you give to someone considering this product?

Its a awesome tool go for it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Orlando O.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

More complete and efficient management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

A tool that, unlike others, has the possibility of choosing or programming the way in which it will manage the project, this means that it is not necessary to adapt to the tool, but rather the adaptation depends on the way in which you work with it, It has boards that can be easily handled as well as more complete visualizations of the sprints.

What is your favorite aspect of this product?

What I like about this tool is that its visualization and adaptability is very good, helping to create even reports from story points, actions that facilitate future operations for professionals, it is the type of tool that allows a visualization of Any and all projects do not require further knowledge

What do you dislike most about this product?

It is not a bad option when a good tool is required to control project processes.

What recommendations would you give to someone considering this product?

It is ideal for creating strategies more focused on the company, its functions allow actions and processes to be visualized in less time.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Issac P.

A perfect agile project management tool

Likeliness to Recommend

Pros

Chandan Y.

Awesome Project Management Tool.

Likeliness to Recommend

Pros

Orlando O.

More complete and efficient management

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support