Jira Customer Reviews 2026 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Helps Innovate

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Product Management

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Application Lifecycle Management

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Jira Reviews

Gustavo Antonio O.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Great tool for application development.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It gives me a fantastic interface that makes it easy for me to manage all of the software and programs in one location, as well as to generate creative projects and oversee all of my staff.

What is your favorite aspect of this product?

I enjoy that I can easily view all of my work and arrange jobs. It also provides me with ready-made spreadsheets that adjust to my workflow, and I can keep track of errors to create flawless software.

What do you dislike most about this product?

Nothing bothers me; I can integrate it with Slack, Microsoft Teams, and other programs. My apps can be developed and managed with the help of DevOps templates.

What recommendations would you give to someone considering this product?

For huge teams working on IT tool development assignments, I would suggest it. All of its tools improve teamwork and let us work as quickly and efficiently as possible.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Param S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Cost Effective and Flexible Project management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is flexible, allow to write custom code in order to engage users write own plugins, allow to share filters, which is awesome, and it's not expensive, It has a very intuitive interface, with really helpful dashboard view, and hooks for MS Excel and MS Project. The search features are really nice, and the ability to share both searches and dashboards is really powerful. The advanced query language is very powerful and useful in finding the ticket(s) of your choice among thousands of others. Workflow is very intuitive and helpful!

What is your favorite aspect of this product?

Simple to use, and constantly evolving to provide tools product managers want and need. Jira has the Ability to accommodate agile methodologies. there are some major likes in my personal opinion , they are-: Bug tracking. Ease of use. Creating Issues Resource tracking. Assigning tasks Creating stories.

What do you dislike most about this product?

Bad UI for notifications, spamming emails, hard to keep a track of comments on this bug/post.

What recommendations would you give to someone considering this product?

Jira effectly manage the lifecycle of an issue with real time update .The statistics of the Issues can be visualized through a very intelligent dashboard.

Pros

Helps Innovate
Enables Productivity
Unique Features
Effective Service

Pranav P.

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

6 /10

What differentiates Jira from other similar products?

its really use full to handle documents and the working tickets

What is your favorite aspect of this product?

adding tsaks and handling basically its kanban board

What do you dislike most about this product?

nothing is a good one

What recommendations would you give to someone considering this product?

go a head its least in cost friendly to use

Pros

Reliable
Performance Enhancing
Generous Negotitation
Helps Innovate

How We Deliver

Events

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Gustavo Antonio O.

Great tool for application development.

Likeliness to Recommend

Pros

Param S.

Cost Effective and Flexible Project management

Likeliness to Recommend

Pros

Pranav P.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Retainer Management

Document Management

Reporting

Resource Management

Time & Expense Tracking

Quote to Project Conversion

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support